General Manager at Summersville Lake State Park
Appalachian Heritage Group
Appalachian Heritage Hospitality is seeking a General Manager to lead the day-to-day operations of Summersville Lake State Park, the newest West Virginia State Park.
The General Manager is responsible for delivering exceptional guest experiences, leading and developing a high-performing team, maintaining strong operational standards, and driving overall business success.
This role serves as the on-site leader, working closely with company leadership at Appalachian Heritage Group, community partners, private companies, and state agencies to ensure the park operates efficiently, safely, and profitably.
Key Responsibilities- Lead all daily park operations, ensuring a safe, welcoming, and well-maintained environment for guests and staff.
- Recruit, train, coach, and develop team members while fostering a positive and accountable workplace culture.
- Deliver exceptional guest experiences and resolve issues with professionalism and urgency.
- Manage staffing, scheduling, payroll coordination, and employee performance.
- Monitor operational and financial performance, identifying opportunities to improve efficiency, increase revenue, and control costs.
- Support events, programming, and guest engagement initiatives that enhance the park experience.
- Build and maintain strong relationships with guests, vendors, community partners, and state agencies.
- Ensure compliance with company policies, safety standards, and applicable regulations.
- Collaborate with company leadership to execute strategic initiatives and support long-term growth.
- Leadership experience in hospitality, lodging, tourism, campground, resort, recreation, or a related industry.
- Strong communication, problem-solving, and organizational skills.
- Ability to lead teams in a fast-paced, guest-focused environment.
- Experience managing budgets, staffing, and operational performance metrics.
- Passion for hospitality, outdoor recreation, and creating memorable guest experiences.
This is an exciting opportunity to join a growing hospitality company and play a key role in shaping the future of outdoor tourism in West Virginia.
Vacancy posted 1 day ago
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