Regional Account Manager

Job Description

Job Description

Pinnacle Propane, LLC, a leading provider in the propane industry, is on the hunt for a dynamic and driven Regional Account Manager to join our growing team. If you are passionate about building relationships, identifying new business opportunities, and driving growth, we want to hear from you!

Why Join Pinnacle Propane? 

At Pinnacle Propane, we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses.

We value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you’ll enjoy: 

• Great Benefits: Including medical, vision, dental insurances, amongst others.
• Life Insurance: Financial protection for you and your family.
• Community Volunteering Day: A paid day off to give back to the community and make a difference.
• Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
• Retirement Savings Plan: Employer contributions to help you save for the future.

 

Position Summary 

OBJECTIVE

The Regional Account Manager (RAM) supports the Commercial and Operations teams by driving contracted new business and strengthening existing customer relationships across an assigned territory. The RAM builds and manages a book of business of commercial and industrial customers through prospecting, relationship-building, and closing skills, and owns the full customer experience from onboarding through offboarding. This is a remote, territory-based sales role requiring significant travel to customer sites for education, sales conversations, and site surveys. The ideal candidate is a proactive, entrepreneurial sales professional who is comfortable managing a pipeline in Salesforce, engaging decision-makers up to the C-level, and delivering volume and margin results aligned with the company's commercial strategy.

ESSENTIAL DUTIES & RESPONSIBILITIES

PIPELINE & NEW BUSINESS DEVELOPMENT

• Build and manage a book of business and volume numbers for assigned Service Center branches within the assigned territory, driving new sales volume by contracting customers derived from organic, marketing-driven, and personally prospected leads.
• Travel to customer sites to educate customers, conduct sales conversations, perform site surveys, and support related commercial and operational tasks.
• Utilize the Salesforce.com CRM platform to manage and report on the existing customer database and new potential customer pipeline health and opportunities.
• Meet and exceed new customer annual volume and margin goals set forth by the Commercial Leadership team.
• Prioritize, manage, and monitor ongoing projects and their performance within the assigned territory.

CUSTOMER EXPERIENCE & CROSS-FUNCTIONAL SUPPORT

• Own new customer onboarding to ensure a positive customer experience from the first contract through activation.
• Serve as the liaison between Pinnacle Propane and the customer throughout the full customer lifecycle, from onboarding to offboarding.
• Responsible for proving and communicating a positive ROI of all new customers to the Operations and Commercial Management teams.
• Assist the Finance Accounts Receivable Department with collecting customer payments when past due, adhering to company terms and conditions.
• Support the Marketing team by following up on leads and executing customer events within the assigned coverage territory.

 

QUALIFICATIONS AND REQUIREMENTS

• Associate's degree in Business or a related field, and/or 2+ years of sales or customer service experience with a strong track record of achieving goals and objectives.
• Minimum 3-5 years' experience in B2B sales and managing business relationships with decision-makers.
• Knowledge of CRM software (Salesforce preferred) and understanding of how to manage a sales pipeline.
• Proficient in Microsoft Office, PowerPoint, and Outlook.
• Experience and/or a basic understanding of the oil and gas or related energy industry.
• Effective communication skills and ability to interact effectively and professionally with others.
• Demonstrated ability to communicate, engage, and influence people at all levels, including C-level decision-makers.
• Creative and innovative in finding the right solutions, with a proactive and entrepreneurial mindset.
• Valid driver's license and an insurable driving record.

PHYSICAL DEMANDS

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job.

• Frequent talking, hearing, standing, and walking while visiting customer sites and conducting sales calls.
• Ability to occasionally lift up to 20 pounds (e.g., marketing materials, sales collateral). 
• Ability to travel extensively by vehicle throughout the assigned territory, including to customer sites, service centers, and industry events.

DISCLAIMER : This job description outlines the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all required responsibilities, duties, or qualifications. Responsibilities may be modified based on business needs and organizational requirements.

 

EEO Statement:  Pinnacle Propane is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Pinnacle Propane complies with all applicable federal, state, and local laws regarding nondiscrimination and affirmative action. 

Reasonable Accommodations:  Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability, kindly email View email address on us.fitly.work.

Pinnacle Propane strives to ensure its careers website is accessible to everyone, including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propane’s careers website, please reach out to us at View email address on us.fitly.work so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process.

Drug-Free Workplace:  Pinnacle Propane maintains a drug-free workplace. Employment is contingent upon successful completion of all applicable pre-employment requirements, including drug testing.

Solicitation Disclaimer: Pinnacle Propane does not accept unsolicited resumes or applications from recruitment agencies. Any unsolicited information submitted to Pinnacle Propane by third-party agencies will be considered property of Pinnacle Propane, and we will not be responsible for any fees associated with such submissions.