Field Operations Specialist

Job Description

Job Description

Field Operations Specialist

At Hidden Level, we’re building the future of airspace awareness through cutting-edge RF sensing technology. Our mission is to make the world safer—whether it’s protecting troops, securing infrastructure, or enabling smarter cities. We design, manufacture, and deploy advanced sensor systems that deliver real-time insights for defense and commercial applications.

Position Overview:

As we expand, we are looking for a Field Operations Specialist to join our Operations PMO group. This position will execute deployment events, including site installations, test & evaluation exercises, demonstrations, and service and maintenance activities. A Field Operations Specialist is expected to develop a deep understanding of Hidden Level hardware and software platform capabilities and become an expert in their delivery to the field. 

Location: Syracuse, NY

Responsibilities:

• Coordinate with Growth Team, Mission Operations and Customer Success, and Program Management team members to help scope customer and mission requirements.
• Leverage modeling and simulation tools to propose physical sensor and other hardware laydowns per requirements.
• Support the development of deployment plans for the enablement of modeled architectures.
• Conduct site surveys to assess locations for installation feasibility.
• Execute deployment plans, including the delivery and configuration of Hidden Level sensor assets to customer or demonstration environments.
• Support the integration of Hidden Level data into external platforms through coordination with Engineering teams as required.
• Support operational needs of demonstration events as required. This may include:

• Conducting drone (UAS) flights to calibrate sensors and/or showcase capabilities
• Providing live monitoring of sensor interfaces to ensure high-level of performance

• Prepare and deliver training to customer end users.
• Ensure compliance with all regulations pertinent to installation environments, including export regulations for international events.
• Maintain a high readiness level of deployment capabilities by retaining positive control of deployment asset, tool, and equipment inventories.
• Build and maintain relationships with customers and other external stakeholders.
• Conduct preventative and corrective maintenance actions as required.
• Support field operations for Engineering test events.

What We’re Looking For:

• A passion for problem solving with a focus on customer and mission success.
• Excellent communication and interpersonal skills for engaging with customers and additional internal and external stakeholders.
• Strong troubleshooting and problem-solving skills, including the ability to assess issues, take appropriate action, and coordinate additional support when needed.
• Ability to identify potential new business opportunities based upon customer interactions. 
• Strong communication and interpersonal skills, including the ability to explain technical information and provide guidance to customers and team members.
• Ability to work independently and collaborate with others in changing field environments.
• Ability to follow technical instructions and safety procedures and maintain accurate equipment and activity records.

Required Qualifications:

• High school diploma or equivalent.
• At least 5 years of combined experience in technical support, equipment maintenance, field service, military technical operations, or other work involving hands-on problem-solving and customer support.
• Demonstrated ability to learn new hardware, software, and technical procedures.
• Experience organizing work, managing equipment or materials, and completing assignments safely and reliably.

• FAA Remote Pilot Certificate under Part 107, or ability to obtain certification within four months of employment and maintain required qualifications.
• Valid driver’s license and ability to meet company driving requirements.
• Ability to safely operate company vehicles and tow equipment trailers.
• Active Secret clearance or ability to obtain clearance within 6 months of employment.
• Ability and willingness to travel up to 75% domestically and internationally.
• Flexibility to work varying shifts, including evenings, weekends, and holidays as needed. Candidates must be able to adapt to changing schedules and be available to work as required by business needs.
• Ability to perform physical fieldwork involving standing, bending, stooping, kneeling, reaching, twisting, climbing, balancing, crouching, pushing, and pulling, and to lift and move items weighing up to 50 pounds, with or without reasonable accommodation. Items exceeding 50 pounds may require assistance or appropriate equipment.

Preferred Qualifications:

• Previous military or law-enforcement experience a plus.
• Experience installing, configuring, troubleshooting, or maintaining electronic, mechanical, communications, or sensor systems.
• Experience coordinating field activities, equipment transportation, inventory, or deployment logistics.
• Familiarity with basic networking and connected devices.
• Experience delivering customer training or supporting technical demonstrations.

Compensation and Benefits: Hidden Level offers a competitive salary and a comprehensive benefits package, including health insurance, paid parental leave, flexible time off, 401(k) with employer contributions, life insurance, disability insurance, and potential stock options.

Salary Range: The salary range for this position is estimated at $75,000 to $85,000 annually. Please note that the salary information is a general guideline only. Hidden Level considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.

Equal Opportunity Employer: Hidden Level is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, national origin, sex, pregnancy, sexual orientation, gender identity, age, veteran status, disability, or any other status protected by applicable federal, state, or local law.

Security Note: Due to the nature of Hidden Level’s technology, only U.S. citizens can be considered for this position. Hidden Level Employees must be able to obtain and maintain a U.S. Government Security Clearance, if required for the position. Please click here to review the National Security Clearance Adjudicative Guidelines.