Veterinary Front Office Receptionist

Veterinary Front Office Receptionist / Customer Service RepresentativeAre you passionate about animals and helping others? Are you organized and friendly? If so, our Veterinary Front Office Receptionist / Customer Service Representative role may be perfect for you!At Wood Hill Veterinary Clinic, an EverVet Partner, you'll join a dedicated community committed to making a real difference for pets and their owners. Our ideal Front Office Receptionist / Customer Service Representative is compassionate, warm, and efficient, capable of handling emotional situations and respecting confidentiality.If this opportunity aligns with your skills and values, apply for our Veterinary Front Office Receptionist / Customer Service Representative position today!Pay Range: $17-$19 / hour Benefits:Paid Time OffMedical, Dental, Vision with a Health Savings Account*Employee Assistant Program available 24 hours a day, 7 days a week*Supplemental Life Insurance & AD&D Insurance*401K Plan with Generous Employer MatchMaternity Leave *Bereavement LeaveLife, Short Term, & Disability Insurance*Discount ProgramsDiscounted Veterinary CareOn-Demand Pay OptionsReferral BonusCareer Enhancement Benefits:The opportunity for full tuition payment to attend Penn Foster's veterinary technician program*Access to Zoetis Clinical & Professional Program and EventsAccess to a multitude of VMG resources*Indicates eligibility for Full-Time positions onlyResponsibilitiesManage and oversee waiting room- greet entrants, interact with waiting clients, manage client complaintsPrepare invoices and estimatesTake payments and print receiptsTake digital photos of patients and send them along for use in FBMaintain the printers, paper stock and toner cartridgesManage and monitor Demandforce activities (appointment requests)Manage InTouch Mobile text remindersMonitor Facebook activitiesTake phone messages and monitor the prescription/food order extensionEnter new clients/patients into the database and add scanned documents to patient historiesExplain CareCredit and guide clients through the processUnderstand account payable and monthly statementsManage end-of-day accountingCall in written prescriptions to a pharmacyComplete all relevant medical records entries for patients for which you're responsibleAssist in stocking exam rooms/treatment/surgery/radiology rooms as necessaryHelp monitor inventory, rotation and expiration dates and report needs as requestedAssist in ordering of food/supplies/medications as requestedAssist in maintenance of areas both inside and outside of hospital (floors, walks, parking, runs, etc.)Skills & QualificationsHigh School Diploma, GED, or suitable equivalentAt least one year experience preferredStrong customer service skillsAbility to communicate effectivelyAbility to lift up to 50 poundsBasic math and writing skillsBasic understanding of the work we do/love animalsBe able to use and understand basic medical termsUnderstanding of vaccinations, basic laboratory tests, common diseases and pet behaviorKnowledge of computer software (Infinity and Office programs)