Pharmacy Application Support Engineer (L2 / L3 Support) - REMOTE

Req ID: 389976

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Pharmacy Application Support Engineer (L2 / L3 Support) - REMOTE to join our team in Frisco, Texas (US-TX), United States (US).

Day to Day Responsibilities:

• Provide L2/L3 application and operational support for pharmacy systems, ensuring high availability and timely resolution of incidents, service requests, and production issues.
• Demonstrate deep understanding of pharmacy workflows, including medication dispensing, pharmacist verification, compounding, order processing and medication administration.
• Support and troubleshoot Automated Dispensing Cabinets (ADC), barcode labeling systems, medication packaging solutions, and automated dispensing technologies.
• Manage and maintain drug libraries, medication formularies, medication dictionaries, and clinical content updates in accordance with organizational and regulatory requirements.
• Monitor, support, and troubleshoot integrations between Pharmacy Information Systems, Electronic Medical Records (EMR/EHR), billing applications, inventory management systems, and medication management platforms.
• Support interface management using HL7 and other healthcare integration standards to ensure seamless data exchange between pharmacy and clinical systems.
• Ensure compliance with pharmacy regulations and standards including USP 795, USP 797, USP 800, DEA requirements, ISBT-128 standards, medication safety practices, and healthcare regulatory guidelines.
• Perform root cause analysis (RCA), problem management, and implement preventive measures for recurring incidents.
• Collaborate with pharmacists, pharmacy technicians, clinical teams, infrastructure teams, vendors, and application stakeholders to resolve complex issues.
• Support application upgrades, patches, system validation activities, testing, release management, and change implementation.
• Develop and maintain operational documentation, SOPs, knowledge articles, troubleshooting guides, and support runbooks.
• Participate in on-call support, major incident management, and critical issue resolution activities.

Required Skills & Experience

• Minimum 5+years In-depth knowledge of pharmacy operations, medication workflows, dispensing processes, and clinical pharmacy practices.
• 5+years Experience with automated dispensing systems, barcode medication administration (BCMA), and medication packaging solutions.
• 5+years Working knowledge of healthcare integrations, HL7 messaging, interface engines, and EMR/EHR connectivity.
• 5+years Experience managing formulary updates, drug database maintenance, medication master data, and clinical content configurations.
• 5+years Strong troubleshooting skills across applications, interface, device connectivity, and workflow-related issues.
• 5+years Knowledge of healthcare compliance, medication safety standards, and pharmacy regulatory requirements.
• 5+years Ability to analyze logs, identify root causes, and coordinate resolution across multiple technical teams and vendors.
• Skills integrating pharmacy systems with billing, EMR, and inventory platforms

Preferred Qualifications

• Experience supporting solutions such as Omnicell, Pyxis, BD HealthSight, Epic Willow, Baxter, Swisslog, ScriptPro, or similar pharmacy platforms.
• ITIL Foundation, Healthcare IT, Pharmacy Informatics, or related certifications preferred.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $78,948 - $120,615. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance. 

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

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About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, 

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