Customer Enrollment Specialist

About the Role

The MVR Specialist is a project manager at heart, owning the end-to-end process of organizing and managing the Motor Vehicle Records (MVRs) state specific onboarding process for our customers' compliance teams. You will juggle dozens of simultaneous projects at once, each with its own state-specific paperwork, timelines, and stakeholders, so strong organizational instincts and a bias for follow-through are essential. This role reports into the Senior Manager, Product Specialists, and sits at the intersection of compliance operations, vendor management, and customer communication.

Day to day, you will submit and track state paperwork, serve as the primary point of contact with our external vendor partner, and correspond directly with customers and internal Implementation Consultants to keep every project moving. The ideal candidate thrives on managing a high volume of concurrent workstreams without losing sight of the details, communicates clearly and proactively with both internal and external stakeholders, and takes ownership of outcomes from kickoff through completion.

What You'll Do

• Manage dozens of simultaneous MVR projects at once, tracking status, deadlines, and next steps for each
• Prepare, submit, and track state paperwork required to initiate and maintain MVR access on behalf of customers
• Serve as the primary point of contact with our external vendor partner, coordinating requests and resolving issues as they arise
• Communicate clearly and proactively with customers and internal Implementation Consultants to provide status updates and resolve open items
• Maintain accurate, up-to-date records across all active projects to ensure nothing falls through the cracks
• Identify and escalate roadblocks that could delay project completion, and drive them to resolution

What We're Looking For

• 3+ years of experience in project management, compliance operations, or a similar customer-facing, process-driven role
• Proven ability to manage a high volume of concurrent projects without sacrificing attention to detail
• Excellent written and verbal communication skills, with the ability to correspond professionally with customers, vendors, and internal stakeholders
• Strong organizational skills and comfort working with paperwork-heavy, process-driven workflows
• Experience coordinating with external vendors or partners to drive tasks to completion
• A proactive, ownership-driven mindset with the ability to work independently in a fast-paced environment

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.