Assistant General Manager

Assistant General Manager

As Assistant General Manager at Carmine's D.C., you're the engine that keeps the front of house running at its best. You'll work in close partnership with the General Manager to lead, develop, and inspire the management team and every hourly team member on the floor. You bring energy, presence, and accountability — and you hold the standard for every guest interaction from the moment they walk in to the moment they leave.

This is a highly visible, hands-on role for someone who leads by example, communicates with clarity, and genuinely cares about both people and performance. You'll oversee all aspects of restaurant operations including guest experience, revenue and profitability, banquet and event sales, marketing, community relations, staffing, and legal compliance.

What You'll Do

• Lead and mentor the management team and all hourly FOH staff to deliver exceptional guest experiences that consistently exceed expectations.
• Set and uphold high standards for hospitality, menu and beverage knowledge, and service execution — including setting the weekly management schedule and assigning areas of responsibility.
• Own all front-of-house operations across opening, mid, and closing shifts: guest relations, staffing levels, ambience, housekeeping, setup, food and beverage quality, bar, safety, and pace of service.
• Run smooth, well-organized shifts — anticipating challenges, resolving issues quickly, and keeping the team focused and energized.
• Partner with the General Manager on all human resources functions: recruiting, interviewing, hiring, onboarding, scheduling, coaching, performance reviews, and policy enforcement.
• Actively support the hiring process for hourly team members, from reviewing applications through to final selection.
• Collaborate with the GM on weekly and monthly P&L analysis, helping to identify opportunities and course-correct where needed.
• Work closely with the kitchen and management team to ensure seamless flow of service from front desk to kitchen and back.
• Champion company initiatives, policies, and quality standards — and ensure consistent team compliance across the board.
• Be present on the floor, in service, and alongside your team — leading from the front, every shift.

What We're Looking For

• 2–4 years of restaurant management experience, ideally in a high-volume casual dining or fine dining environment.
• A hands-on leader with excellent interpersonal skills, strong conflict resolution ability, and a natural ability to build team culture.
• Proficiency in restaurant technology including Toast POS, OpenTable, Excel, Word, and timekeeping software.
• Sound judgment and the confidence to make timely, well-reasoned decisions in a fast-paced environment.
• A genuine passion for hospitality and a relentless drive to anticipate and exceed guest expectations.
• Reliability, dependability, and a guest- and employee-first mindset in everything you do.
• Schedule flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Carmine's is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all team members.