Data Services Analyst

Data Import & Reporting Analyst

We are seeking a dynamic Data Import & Reporting Analyst to join our customer success team. This role bridges the gap between data services and business intelligence.

Your mission is two-fold: first, you will orchestrate smooth data migrations, helping new clients transition their historical data (reservations, guest profiles, inventory) from legacy systems to Cloudbeds. Second, you will act as a reporting strategist, coaching clients on how to leverage Cloudbeds' reporting features to extract meaningful insights, track KPIs, and drive data-backed business decisions from day one.

Our Data Services Team:

We are a collaborative, remote-first team energised by solving complex data puzzles and transforming technical transitions into seamless, empowering experiences for hoteliers worldwide. We thrive on cross-functional teamwork, blending analytical precision with a passion for client education so that no property is left in the dark. If you love deep-diving into spreadsheets just as much as celebrating a client's "aha!" moment when their data reporting clicks, these are your people.

What You Bring to the Team:

• Lead Data Migrations: Act as the primary technical advisor guiding new clients through the smooth transition of historical data (reservations, guest profiles, inventory) into Cloudbeds.
• Execute Data Manipulation: Extract, clean, map, and validate client data from CSV/Excel formats to ensure flawless system uploads.
• Drive Technical Troubleshooting: Proactively identify and resolve formatting discrepancies or system mismatches before clients go live.
• Empower Clients Through Coaching: Train properties on how to build, customize, and automate operational and financial reports within the Cloudbeds platform.
• Ensure Data Integrity: Guide clients through post-migration audits to validate accuracy across financial histories and occupancy metrics.
• Advise on Best Practices: Consult with property managers on key performance indicators (KPIs) to help optimize their daily operations from day one.

What Sets You Up for Success:

• Hospitality Tech Background: Direct experience working with Hotel Property Management Systems (e.g., Cloudbeds, Opera, Mews, Protel, or similar software).
• Client-Facing Expertise: A proven track record in onboarding, implementation, or Tier 2/3 technical support with a natural ability to teach and guide users.
• Advanced Spreadsheet Proficiency: Power-user skills in Excel and Google Sheets (VLOOKUPs, Pivot Tables, advanced formulas, and data cleaning).
• Analytical Mindset: Strong understanding of basic data management principles, data mapping, parsing, and root-cause error analysis.
• Meticulous Attention to Detail: Exceptional precision when handling sensitive historical, financial, and guest records.
• Remote-First Readiness: Highly tech-savvy with cloud-based workflows and equipped with a reliable, high-speed internet connection for video coaching sessions.

Bonus Skills to Stand Out (Optional):

• BI & Analytics Familiarity: Prior experience working with business intelligence dashboards or advanced financial reporting structures.

Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.

Learn more online at cloudbeds.com

Company Awards to Check Out!

• Best All-In-One Hotel Management System | HotelTechAwards (2025)
• Overall 10 Best Places to Work | HotelTechAwards (2025)
• Most Loved Workplace® Certified (2024)
• Top 10 People's Choice(2024)
• Deloitte Technology Fast 500 (2024)

Discover our Benefits:

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Monthly Wellness Fridays - enjoy an extra long weekend every month
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling and knowledge transfer