Guest Service Agent

Join to apply for the Guest Service Agent role at SpringHill Suites by Marriott Salt Lake City Airport 6 days ago Be among the first 25 applicants Join to apply for the Guest Service Agent role at SpringHill Suites by Marriott Salt Lake City Airport SpringHill Suites by Marriott Salt Lake City Airport provided pay range This range is provided by SpringHill Suites by Marriott Salt Lake City Airport. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $16.00/hr - $16.50/hr Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and assign guests to hotel rooms. Establish methods of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or the PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Perform bookkeeping activities, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. Ensure overall guest satisfaction. Perform other duties as requested by management. Your Background and Skill High School diploma or equivalent preferred. Previous customer service experience or equivalent training required. Knowledge of PMS systems preferred. HHM Hotels Benefits And Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance 24/7 access to TELUS Health, a confidential work-life resource. Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work Environment and Context Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Hotels and Motels Referrals increase your chances of interviewing at SpringHill Suites by Marriott Salt Lake City Airport by 2x Sign in to set job alerts for “Guest Service Representative” roles. Inbound Customer Service Agent – Consumer Relations (Remote) Inbound Customer Service Agent-Bodewell (Remote) Inbound Customer Service Agent-Bodewell (Remote) Customer Support Representative (Remote) Salt Lake City, UT $20.23-$30.35 12 hours ago Salt Lake City, UT $16.00-$17.00 4 weeks ago Customer Service Representative - State Farm Agent Team Member Centerville, UT $55,000.00-$65,000.00 7 months ago Customer Experience Representative (CX) | Seasonal - Part Time Customer Experience Representative (CX) | Seasonal - Full Time Customer Service Representative - State Farm Agent Team Member Farmington, UT $45,000.00-$60,000.00 2 years ago Customer Success Advocate, Cash App Lending Showroom Customer Service Representative Salt Lake City, UT $40,000.00-$60,000.00 2 weeks ago Customer Care/Warranty Service Manager - Salt Lake/Utah County Salt Lake City, UT $19.50-$21.50 1 month ago Salt Lake City, UT $12.00-$14.00 8 months ago Agent Service Representative, (Customer Service Representative) Salt Lake City, UT $35,000.00-$65,000.00 1 week ago Customer Service Representative- Part Time Salt Lake City, UT $17.00-$20.43 4 days ago Salt Lake City, UT $30.00-$75.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr