Service Director

Job Summary

A well-established commercial HVAC and mechanical contractor in the Stratford, CT area is seeking an experienced Service Director to lead and grow its commercial service division. This is a high-impact executive leadership role for a proven commercial HVAC service professional who can strengthen operations, improve profitability, develop technicians, and expand customer relationships.

The Service Director will oversee service operations, financial performance, technician development, preventive maintenance agreement growth, scheduling, dispatch, customer satisfaction, and overall department performance. This opportunity offers a stable company environment, supportive leadership, strong growth potential, and the ability to make a measurable impact on a well-positioned service organization.

This is an excellent fit for a hands-on commercial HVAC service leader who enjoys building teams, improving processes, driving revenue, and creating a positive, accountable service culture.

Key Responsibilities

- Lead and manage all commercial HVAC service operations, including technicians, dispatch, support staff, workflows, scheduling, and service delivery.
- Drive growth in service revenue through preventive maintenance agreements, repairs, customer retention, and new business development.
- Manage departmental P&L, budgets, KPIs, profitability, technician utilization, billable hours, and financial reporting.
- Recruit, mentor, train, and retain a high-performing service team while promoting safety, quality, accountability, and continuous improvement.
- Review service tickets for quality, billing accuracy, repair opportunities, follow-up work, and customer satisfaction.
- Collaborate with project management, finance, operations, and executive leadership to improve performance and support company objectives.

Compensation and Benefits

- Compensation: $120,000 to $160,000 per year.
- Performance bonus.
- Comprehensive benefits.
- Full-time, direct hire opportunity.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Lead commercial HVAC service operations for a mechanical contractor or similar service organization.
- Manage technician teams, dispatch functions, service workflows, customer escalations, and operational performance.
- Grow preventive maintenance agreements, repair revenue, customer relationships, and overall service profitability.
- Oversee budgets, P&L, KPIs, utilization, billing accuracy, and department financial performance.

- 10+ years of commercial HVAC service experience.
- 5+ years of leadership experience managing commercial HVAC service operations.
- Strong knowledge of commercial HVAC systems, troubleshooting, repairs, maintenance, and service best practices.
- Experience managing HVAC service technicians, dispatchers, support staff, scheduling, inventory, fleet coordination, and payroll-related workflows.
- Demonstrated ability to improve operational efficiency, billable hours, technician productivity, and customer satisfaction.
- Strong background in customer relationship management, service sales, business development, and preventive maintenance agreement growth.
- Experience with service management software and Microsoft Office.
- Excellent leadership, communication, problem-solving, coaching, and decision-making skills.
- Ability to work effectively with executive leadership, finance, project management, operations, and field teams.

Preferred Qualifications

- Connecticut S-2 License is highly preferred, or the ability to obtain one.
- Prior leadership experience with a commercial HVAC or mechanical contractor.
- Experience building technician training programs and improving service department processes.
- Strong background handling customer escalations and supporting long-term account retention.