Franchisee Partner Support & Account Manager
Refer.io
Job Description
Job Description
You are the person people come to looking for answers.
You are awesome at proactive customer support.
Come help us keep our franchise network running.
You're the person who makes everything work. You manage the schedules, handle the details, and put out the fires before anyone else even smells smoke.
You are deeply organized and reliable, but in your current role, you might feel a little invisible. You love a good checklist, a clean inbox, and making sure nothing falls through the cracks. When someone has a question, you don't just say "I don't know"-you go find the answer.
ABOUT US
We are a rapidly growing wellness franchise with over 28 locations . We have a clear plan to support our franchise owners, and we need someone with your incredible organizational skills to help us keep everything running smoothly. We are looking for a part-time (25 to 35 hours a week) flexible Franchisee Partner Support & Account Manager to be the organized, reliable center of our franchise network.
WHAT YOU WILL BE DOING
Your day-to-day is all about keeping things moving. You will be the friendly first point of contact for our franchise owners when they need help or have questions.
You'll make sure our weekly newsletters and i mportant updates get sent out to the owners on time, every time. You'll also help us schedule and c o-host our weekly group Zoom calls where owners share ideas and get advice.
When new franchise owners join the family, you will g uide them through their first 90 days using our step-by-step checklist. And when people are interested in buying a franchise, you'll h elp us reply to them and answer their basic questions .
WHAT YOU NEED TO BE SUCCESSFUL
We don't expect you to know everything on day one. We will give you the playbook, teach you the tools, and guide you every step of the way.
You don't need to be a tech genius, but you should be comfortable learning new software-and we'll even teach you some cool new AI tools to make your job easier!
YOUR FIRST 90 DAYS
In your first month, we'll teach you everything about us. You'll shadow our team, learn how to answer common questions, and get comfortable with our systems. By month two, you'll take over sending the weekly update emails and help us organize our FAQ library. By month three, you'll be confidently co-hosting our group Zoom calls and helping us welcome new franchise owners to the family.
ABOUT YOUR SCHEDULE AND WORK ENVIRONMENT
This is a part-time role (25-35 hours per week) with a highly flexible hybrid schedule based in St. George . We provide full training and, most importantly, a role where your o rganizational skills are truly valued and appreciated.
Ready to step out from behind the scenes? Apply below. No cover letter required.
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