Assistant Branch Manager

Assistant Branch ManagerCitadel's Assistant Branch Manager is responsible for delivering a positive banking experience for our customers. The Assistant Market Manager maintains a strong mentoring relationship with staff to formulate a successful sales and service team. This role also provides oversight of branch operations and adherence to Citadel's established policies and procedures.The Assistant Market Manager will motivate and lead a team to create an exceptional customer experience that cultivates long-lasting relationships. This candidate will be required to actively identify, coach, develop, and support employees so that they can provide superior service to every customer.Through quality customer interactions that exceed expectations and are rooted in the guiding principles of Citadel Class Service, incumbent will establish a solid foundation of trust with each and every customer thereby position Citadel as the best choice for all their banking needs.Key Duties and ResponsibilitiesStaff Development:Responsible for the execution of sales coaching using the GAME (Great, Assess, Match, Enrich) ModelCreate and conduct content for weekly huddles and monthly sales initiativesResponsible for the launch and ongoing management of major strategic initiativesConducts sales activities to drive business into the branch; such as: in person or by phone with customers or prospective customers, community involvement, etc.Maintains awareness of individual and branch sales goals and status in achieving themDrives the employee experience. Responsible for acquiring and retaining talent through the coaching and development of employeesAssists in the performance management process for all employeesConduct daily observations and provide on the spot coaching and practical training to staff members to ensure that the branch office is complying with Citadel's policies and proceduresEncourage and reinforce all sales and service behaviors taught in training, including cross-selling activitiesSupport the Market Manager in business development; participate in networking opportunities within the market areaCustomer Service:Requires competency in Customer focus, relationship building, and influencingPartner with team members to make sure every interaction is a warm and welcome oneGain feedback from customers and make recommendations for products and efficienciesHandle escalated customer questions and concernsPerform all FSR and SFSR duties when needed based on customer volumes.Gain and Retain CustomersRetail Office Operations:Manage daily operations such as scheduling, cash ordering, reports, monthly audits, security checklists, etc.Maintain effective lobby and line management in order to deliver Citadel Class ServiceMeet and comply with all requirements set forth in the SAFE Act, including, but not limited to, successful completion of the required background checks and obtaining a unique identifier from the NMLSRemain compliant with the Bank Secrecy Act by completing annual BSA training.Other duties as assignedQualifications and Education RequirementsWork Experience3+ years of banking experience1+ year of Sales coaching experiencePC literacyAbility to navigate multiple software applicationsExcellent verbal and written communication skillsSound judgment and decision making skills, proven Sales skills, coaching, ability to prioritize tasks, strong interpersonal skills, professional appearance and demeanorBelieves in coaching and the mentoring othersProven success in sales and is goal drivenSelf-motivated and ability to work independently of Market Manager when necessary by making difficult decisions and proving leadership for branchAbility to handle problems and provide a positive outcomeEducationAssociates Degree or equivalent Citadel experience; Bachelors Degree preferredEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.