Deli Staff

Deli Staff

Moscow Food Co-op Downtown - Moscow, ID 83843

Overview

Salary Range $15.50 - $16.50 Hourly Position Type Full-Time/Part-Time Education Level High School Travel Percentage None Category Restaurant - Food Service

Description

Join Our Deli Team at the Moscow Food Co-op!

Are you passionate about great food and exceptional customer service? The Moscow Food Co-op is looking for friendly, reliable, and enthusiastic individuals to join our Deli Staff.

As a member of our Deli team, you'll:

• Provide outstanding customer service and promote deli offerings
• Prepare and serve sandwiches, hot and cold beverages at our coffee bar
• Offer product samples and assist with packaging deli items
• Maintain cleanliness and organization in your workspace
• Follow supervisor instructions and work effectively as part of a team
• Open and close the deli as scheduled

Requirements:

• Positive, upbeat attitude and ability to work with diverse customers
• Strong teamwork and communication skills
• Punctuality and reliability, including planning ahead for absences
• Ability to stand for extended periods and lift up to 50 lbs
• Basic math and general kitchen skills
• Must obtain Idaho Food Safety Certification (can be acquired after hiring)

Schedule & Availability:

• Full-time: 3540 hours/week
• Part-time: 2029 hours/week
• Shifts: Day shifts between 6am - 5pm or closing shifts scheduled between 12-9pm
• Must be available on weekends, holidays, and during all university breaks

Why Work at the Co-op?

We're a community-oriented, values-driven workplace offering a supportive environment, living wages, and excellent benefits. In a recent employee survey, staff overwhelmingly said they're proud to work here!

All employees receive:

• 20% store discount
• Paid Time Off (PTO)
• 401(k) retirement plan participation

Full-time employees also receive:

• Medical, dental, and vision insurance
• Short-term disability coverage
• Accidental & hospital insurance
• Telemedicine & mental health support

Part-time employees working 20+ hours/week receive:

• Dental insurance
• Short-term disability, accidental & hospital insurance
• Telemedicine & mental health support

Essential Duties and Responsibilities

Customer Service & Guest Engagement

• Welcome every customer promptly with a friendly, positive attitude and provide exceptional service throughout their visit.
• Engage customers in conversation, answer questions, make recommendations, and educate customers about deli products, ingredients, and specials.
• Learn the names and preferences of regular customers to build lasting relationships.
• Offer samples and suggest complementary products to enhance the customer experience and increase sales.
• Prioritize customers over tasks by immediately assisting anyone waiting for service.
• Resolve customer concerns professionally and communicate customer feedback to leadership.

Food Preparation & Service

• Prepare sandwiches, salads, beverages, grab-and-go items, and other menu offerings according to established recipes and quality standards.
• Serve customers from the deli counter, hot bar, salad bar, pastry case, soup station, and coffee bar with speed, accuracy, and friendliness.
• Prepare espresso drinks, teas, smoothies, and other specialty beverages while following established recipes and presentation standards.
• Operate scales, espresso equipment, and other department equipment safely and efficiently.
• Open and close assigned service areas using established checklists.

Stocking, Merchandising & Department Presentation

• Keep the hot bar, salad bar, soup station, grab-and-go case, pastry case, beverage stations, and service counters fully stocked, fresh, and visually appealing throughout the day.
• Continuously replenish products, supplies, condiments, packaging, and service ware before they become depleted.
• Merchandise products to maximize sales while maintaining attractive displays and proper rotation.
• Ensure all products are accurately labeled, priced, and dated.
• Monitor product quality and freshness, removing any product that does not meet department standards.
• Record food waste accurately and communicate inventory needs to department leadership.

Cleanliness, Food Safety & Sanitation

• Maintain a clean, organized, and inviting department at all times, including customer service areas, dining areas, equipment, prep spaces, and workstations.
• Follow all food safety, sanitation, and personal hygiene standards established by the Idaho Health Department and the Moscow Food Co-op.
• Wash hands frequently and maintain excellent personal hygiene and professional appearance.
• Clean and sanitize equipment, utensils, cutting boards, knives, counters, service cases, steam tables, soup wells, and work surfaces throughout the shift.
• Complete daily, weekly, and monthly cleaning tasks.
• Work with dishwashing staff to maintain an adequate supply of clean dishes and equipment.

Teamwork, Productivity & Operations

• Remain productive throughout every shift by seeking out work without being directed.
• Restock, clean, organize, prepare products, and complete task lists during slower customer periods.
• Help coworkers and other departments when department responsibilities are complete.
• Follow direction from the Deli Manager, Shift Leads, and Managers on Duty (MODs).
• Communicate inventory shortages, maintenance concerns, food safety issues, and operational opportunities promptly.
• Contribute to a positive, respectful, and team-oriented work environment.
• Complete all other duties assigned by department leadership.

Co-op-Wide Employee Standards

Customer Service Expectations

Customer service is the top priority of this position. Co-op staff are expected to create friendly, welcoming, and helpful experiences for every customer. Employees should proactively greet customers (30 second rule), remain approachable and engaged on the sales floor, and respond to questions with professionalism and care.

Staff should demonstrate:

• Strong communication and interpersonal skills.
• A positive and solutions-oriented attitude.
• Patience, professionalism, and respect for diverse customer needs and perspectives.
• A willingness to learn about products and continuously improve product knowledge.
• Consistent attention to detail and follow-through.

Customer Service & Communication

• Provide excellent customer service by creating a friendly, welcoming, and helpful experience for every customer.
• Remain approachable, attentive, and professional while assisting customers, coworkers, and vendors.
• Communicate effectively with supervisors and team members regarding customer concerns, product issues, and operational needs.
• Offer product suggestions and respond to questions with professionalism, patience, and respect for diverse customer needs and perspectives.
• Maintain a positive, solutions-oriented attitude and continuously build product and operational knowledge.

Teamwork & Professionalism

• Work cooperatively with all departments to support a respectful, inclusive, and team-oriented workplace culture.
• Demonstrate flexibility by assisting in other areas of the store, including cashier backup and cross-department support as needed.
• Follow the direction of the Manager on Duty (MOD) and contribute to department and store-wide initiatives