Customer Service Representative

Customer Service Rep/ Junior Collision Advisor BMW of DTLA | Car Pros Automotive Group Are you looking to start or grow your career in the automotive collision industry? BMW of DTLA is seeking a motivated and customer-focused Junior Collision Advisor to join our team. This is an excellent opportunity to learn the collision repair business under experienced leadership while building a long-term career with Car Pros Automotive Group. As a Junior Collision Advisor, you will work closely with the Collision Center Manager to learn the art of customer service, estimating, and sales while helping facilitate a seamless transition from the Service Drive to the Collision Center. Primary Responsibilities Perform initial vehicle inspections and document visible damage Take high-quality photos for repair documentation and insurance purposes Identify and document pre-existing, non-accident-related vehicle conditions Learn to use industry-standard software such as CCC ONE Assist with preparing repair estimates Help itemize parts, labor, and paint materials needed for repairs Support the repair planning and blueprinting process Provide customers with updates regarding repair progress Communicate estimated timelines for parts arrival and vehicle completion Answer basic questions regarding the insurance claims process Deliver a professional and customer-focused experience throughout the repair process Help verify repairs are completed to customer expectations Assist in ensuring repairs meet Original Manufacturer standards and quality requirements What We're Looking For Strong communication and customer service skills Positive attitude and willingness to learn Detail-oriented and organized Ability to work in a fast-paced environment Automotive experience is a plus, but not required Basic computer skills and willingness to learn estimating software Passion for the automotive industry and collision repair Compensation Estimated Pay Range: Entry Level (No Automotive Background): $20.00/hour 13 Years of Experience: $22.00 $25.00/hour Benefits After 60 days of employment, employees and their eligible dependents may enroll in: Medical insurance Dental insurance Vision insurance Short-term and long-term disability insurance Basic life and AD&D insurance Car Pros Automotive Group sponsors 80% of employee-only basic medical (Kaiser Permanente), dental, and vision coverage. Employees are responsible for dependent coverage and voluntary benefit elections. Additional Benefits 401(k) plan eligibility after one year of service Paid personal time off accrued at one hour for every 30 hours worked Career growth and advancement opportunities Ongoing BMW manufacturer training and certification programs Join the team at BMW of DTLA and begin building a rewarding career in the collision repair industry with one of the automotive industry's leading dealership groups. Apply today and accelerate your future with BMW and Car Pros Automotive Group.