Customer Service Representative

Customer Service Rep/ Junior Collision Advisor

BMW of DTLA | Car Pros Automotive Group

Are you looking to start or grow your career in the automotive collision industry? BMW of DTLA is seeking a motivated and customer-focused Junior Collision Advisor to join our team. This is an excellent opportunity to learn the collision repair business under experienced leadership while building a long-term career with Car Pros Automotive Group.

As a Junior Collision Advisor, you will work closely with the Collision Center Manager to learn the art of customer service, estimating, and sales while helping facilitate a seamless transition from the Service Drive to the Collision Center.

Primary Responsibilities

• Perform initial vehicle inspections and document visible damage
• Take high-quality photos for repair documentation and insurance purposes
• Identify and document pre-existing, non-accident-related vehicle conditions
• Learn to use industry-standard software such as CCC ONE
• Assist with preparing repair estimates
• Help itemize parts, labor, and paint materials needed for repairs
• Support the repair planning and blueprinting process
• Provide customers with updates regarding repair progress
• Communicate estimated timelines for parts arrival and vehicle completion
• Answer basic questions regarding the insurance claims process
• Deliver a professional and customer-focused experience throughout the repair process
• Help verify repairs are completed to customer expectations
• Assist in ensuring repairs meet Original Manufacturer standards and quality requirements

What We're Looking For

• Strong communication and customer service skills
• Positive attitude and willingness to learn
• Detail-oriented and organized
• Ability to work in a fast-paced environment
• Automotive experience is a plus, but not required
• Basic computer skills and willingness to learn estimating software
• Passion for the automotive industry and collision repair

Compensation

Estimated Pay Range:

• Entry Level (No Automotive Background): $20.00/hour
• 13 Years of Experience: $22.00 $25.00/hour

Benefits

After 60 days of employment, employees and their eligible dependents may enroll in:

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term and long-term disability insurance
• Basic life and AD&D insurance

Car Pros Automotive Group sponsors 80% of employee-only basic medical (Kaiser Permanente), dental, and vision coverage. Employees are responsible for dependent coverage and voluntary benefit elections.

Additional Benefits

• 401(k) plan eligibility after one year of service
• Paid personal time off accrued at one hour for every 30 hours worked
• Career growth and advancement opportunities
• Ongoing BMW manufacturer training and certification programs

Join the team at BMW of DTLA and begin building a rewarding career in the collision repair industry with one of the automotive industry's leading dealership groups. Apply today and accelerate your future with BMW and Car Pros Automotive Group.