Client Implementation Project Coordinator

Job Description

Position Summary

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The Client Implementation Project Coordinator leads client software implementations from kickoff through go-live. This person serves as the primary client contact throughout the implementation process and is responsible for keeping projects organized, on schedule, and moving forward across multiple internal and external stakeholders.

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The role combines project coordination, client communication, business analysis, software testing, training, and issue management. It is a strong fit for someone who enjoys managing complex projects, working directly with clients, and translating business needs into clear action items for technical teams.

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Key Responsibilities

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• Lead multiple client implementations from kickoff through go-live.
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• Manage project plans, timelines, milestones, risks, dependencies, and client expectations.
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• Serve as the primary point of contact for assigned clients throughout the implementation process.
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• Lead recurring client meetings, testing sessions, training, and implementation follow-up.
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• Gather client requirements and translate business needs into clear requests for product and technical teams.
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• Document software issues, expected behavior, and client feedback and track items through resolution.
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• Coordinate troubleshooting between clients, internal technical teams, and third-party vendors.
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• Help distinguish between product issues, configuration needs, training gaps, and process questions.
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• Maintain accurate project documentation and escalate risks or delays as needed.
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• Support a smooth transition from implementation into ongoing support after go-live.
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Qualifications

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• 2–4+ years of experience in software implementation, project coordination, project management, business analysis, client onboarding, or a similar role.
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• Experience managing projects with multiple stakeholders, deadlines, and dependencies.
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• Strong organization, follow-through, and client communication skills.
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• Ability to lead meetings and hold both internal teams and clients accountable for next steps.
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• Comfortable working with both business users and technical teams.
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• Ability to understand software concepts and translate client needs into clear technical or product requirements.
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• Experience with Jira, Confluence, Microsoft 365, or similar project and documentation tools.
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• Experience with software testing, training, integrations, or go-live processes is helpful.
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• Bachelor's degree or equivalent professional experience.
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Preferred Background

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Experience implementing enterprise software, SaaS platforms, or software used in complex or regulated environments is a plus, but direct industry experience is not required.

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