Sales Operations Analyst

KLA Business Operations Analyst

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Responsibilities are to perform Business Operations activities for assigned division and regions or responsibilities using related systems and resources. Business Operations activities can include, but are not limited to, maintenance of division bookings snapshot, sales order hold management, review of SAP orders, bookings reconciliation, tool shipment slotting coordination, shipment revenue recognition tasks and backlog tracking. Business Analyst interfaces with field and factory personnel including Divisional Sales and Marketing, Field Sales, Finance, Master Schedulers, Configuration Analysts, Engineering, Trade Services and Shipping. Responsibilities may also include quote creation as well as other special projects or tasks as assigned by management.

Responsibilities include:

• Maintain a bookings snapshot report including weekly analysis of snapshot data.
• Review sales orders in SAP for shipment holds. As needed review allocations, configuration issues and pricing.
• Generate and maintain various Master Ops and Snapshot reports utilizing advanced Excel skills
• Respond to inquiries relative to order conditions and configurations from Program Managers, Division Sales, Master Scheduler, Configuration Analyst, Trades Services and Finance.
• Complete quarter end close activities.
• Concentrated support and work commitment during peak activities, such as at the end of corporate fiscal periods.
• Work on complex problems where analysis of situation or data requires an in-depth evaluation of various factors. Exercise judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results.
• Good communication and telephone skills to relate and resolve specific order issues. Ability to act in authoritative role in meetings or related discussions.
• Familiarity of PC and related functionalities such as WORD, EXCEL, Power Query, SAP and Caerus database preferred.
• Receive quote requests, quote changes, adjustments and cancellations from Field Sales, Divisional Sales, Master Schedulers and Program Managers. Submit requests to Corporate OA for order processing as needed.
• Needs to be able to react quickly in a fast-past environment.
• Willingness to work cross-functionally with other members of Business Operations.
• Concentrated support and work commitment during peak activities, such as at the end of corporate fiscal periods.
• Respond to inquiries relative to Order conditions and configurations from Program Managers, Division Sales, Master Scheduler, Configuration Analyst, Trades Services and Finance.
• Skills on functionalities of Microsoft Excel
• SAP ECC and SAP CRM, MS Teams, Sharepoint, Power BI reporting experience preferred but willing to train.
• Strong communication skills and ability to follow up with sales people.
• Ability to react quickly in a fast paced environment.
• Provide support for quotes, sales forecasts, shipments.
• Must be able to function independently and self-motivated without daily direction.
• Excellent organizational and project management skills.
• Ability to work within a global environment, with sensitivities and understanding of cultural and multiple time zone challenges.

Minimum Qualifications:

• 4 year degree or equivalent work experience in a Sales Ops environment supporting the Sales function internally

Base Pay Range: $62,200.00 - $105,700.00 Annually Primary Location: USA-CA-Milpitas-KLA