Associate Client Advocate - Benefits Admin (Hybrid)

Associate Client Advocate

NFP is a seven-time Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We're a recognized Elite Agency award winner and a leading property and casualty broker, benefits consultant, wealth manager, and retirement plan advisor. NFP provides solutions enabling client success through the expertise of over 7,000 global employees, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors and financial institutions.

Summary of the Role: Associate Client Advocate supports the administration of employee benefit programs, including health, dental, life, disability, and FSA plans. Assists clients and employees with benefit inquiries, eligibility issues, enrollments, and COBRA administration, while partnering with carriers and internal teams to ensure accurate service and plan management. Maintains documentation in Salesforce, reviews EDI reports, and supports benefits-related projects and the integration of enrollment processes. Requires strong customer service, communication, organizational skills, and knowledge of employee benefits and HRIS platforms.

Essential Duties and Responsibilities:

• Assists in the daily administration of health and welfare plans for clients; Includes medical, dental, life and disability plans;
• Works closely with internal partners, clients and external vendors each day to do so
• Leads and participates in multiple assigned projects related to well-being and social services including online enrollment system implementations
• Client COBRA administration if vital
• Answer client emails that are filtered through the benefit administration email address
• Assist employees with eligibility issues and specific employee requests
• Review weekly EDI Feed Error Reports for assigned clients
• Log all emails, calls and tasks into Salesforce

Knowledge, Skills and/or Abilities:

• Excellent verbal and written communication skills
• Detailed oriented; ability to multi task
• Ability to thrive in a fast-paced environment
• Ability to learn quickly and apply to learnings work.
• Working knowledge of Medical, Dental, Vision Health and Flexible Spending Accounts required

Education and/or Experience:

• Four years of college or university degree or equivalent experience
• 2 or more years of health insurance experience preferred
• Benefit Administration and call center experience a plus
• Experience with HRIS and online benefit enrollment systems
• Excellent communication, interpersonal, organizational and project management skills
• Ability to work perform well under pressure in a fast paced environment
• Ability to work autonomously, while recognizing team goals

Certificates, Licenses, Registration:

• NYS Life, Accident and Health License

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $40,000 $44,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.