Desktop Support Engineer

Desktop Support Engineer

Join Arctic Slope Regional Corporation (ASRC), Alaska's largest locally-owned company representing over 13,000 Iñupiaq shareholders and employing over 16,000 people worldwide. Guided by our Iñupiat values, we're not just building careers - we're building a legacy. As we enter our next era of growth, we're seeking talented individuals who want to be part of something meaningful while advancing their own professional journey.

The Desktop Support Engineer is responsible for software deployment, updates, automation, and cybersecurity. This position supports high-level IT projects as it relates to cybersecurity and/or software deployment.

Essential Duties And Responsibilities (and other duties as assigned)

1. Implement cybersecurity enhancements, troubleshoot issues.
2. Serve as the main point of contact for ServiceDesk issues related to cyber security.
3. Oversee assigned projects and initiatives, including the work product of other staff assigned, as it relates to the project.
4. Prepare and manage system-wide updates for all levels of IT hardware.
5. Work closely with leadership to ensure proper application of diagnostics and outstanding customer service skills.
6. Work closely with desktop engineering as a conduit for new solutions and processes that need to be transitioned to desktop support.
7. Install images on new and in-use equipment while working closely with desktop engineering to provide feedback on image modifications/enhancements. Creates build and deploy documentation for each unique ASRC business.
8. Assist with training of other Computer Support Specialists.
9. Triage, troubleshoot, and resolve virtual (shared and dedicated) desktop related environment issues (e.g., attached storage, networking).
10. Oversee key technology projects with EUS and may be assigned to cross-functional IT projects as the senior technical resource for desktop support.
11. Provide support for other desktop support technicians at satellite/remote locations while primary technician is out of office (e.g., vacation), including support to the identity management team.
12. May be asked to travel on short notice (e.g., urgent requests, Arctic Village travel in Alaska).
13. Responsible for high level and high/critical priority projects involving IT.
14. Serve as a backup to the Service Desk, resolving assigned service tickets.

Leadership Competency Requirements For Individual Contributor Level

ASRC's Core competencies include Leading Self, Leading People and Leading the Organization. In addition to our core competency model, our framework includes competencies specific to the various levels of positions within our company. For more information on our core competencies please contact the HR Department and reference the ASRC Leadership Framework.

• Time Management - Uses time effectively and efficiently, concentrating his/her efforts on the more important priorities
• Composure - Is cool under pressure and can handle stress. Can be counted on to hold things together during tough times. Is not knocked off balance by the unexpected. Understands their audience at all times and adapts reasoning and responses accordingly
• Self-Development - Is personally committed to and actively works to continuously improve himself/herself and understands that different situations and levels may call for different skills and approaches
• Learning on the Fly - Learns quickly when faced with new problems and change. Experiments to find solutions and enjoys the challenge of unfamiliar tasks
• Functional/Technical Skills - Has the functional/technical knowledge and skills to do the job at a high level of accomplishment

Education and/or Experience

• High school diploma or equivalent.
• Five (5) years of experience in Desktop Support (DTS) in a Microsoft environment.
• Proven knowledge and skills in patch management.
• Experience in setting up networks, maintaining accounts and security in a network environment.
• Demonstrated outstanding customer service skills.
• Bachelor's degree in a related field preferred.
• Technical certifications are preferred.
• Detail oriented.

Why ASRC Is Different

Purpose That Matters: You're not just taking a job—you're joining a mission. ASRC, along with its family of companies, is the largest Alaskan-owned and operated company, employing more than 16,000 people across Alaska and the Lower 48. We operate six major business lines: government contracting, petroleum refining and marketing, energy support, industrial services, construction, and natural resources. Every project contributes to preserving culture while building sustainable prosperity.

Values-Driven Culture: Arctic Slope Regional Corporation's core values are the cornerstone of its success as a community partner and as a company: spirituality, respect for each other, our culture as Iñupiat, high performance, stewardship, our business relationships, resolution of conflict, and integrity - they guide every decision. You'll work alongside people who are committed to these principles in everything they do.

Exceptional Growth Opportunities:

• Leadership development through our Next Up program
• Mentorship from industry experts across six diverse business segments
• Career paths spanning from Arctic operations to federal contracting
• Training and development that invests in your long-term success

Proven Stability & Innovation:

• 50+ years of sustained growth and market leadership
• $4+ billion in annual revenue across diversified business lines
• Leading Alaska's Top 49ers list for 29 consecutive years

Total Rewards

At ASRC, we believe exceptional people deserve exceptional benefits. Our comprehensive total rewards package reflects our commitment to your success, well-being, and financial security.

Financial Security:

• Competitive salaries with performance-based opportunities
• 401(k) retirement plan with 100% company match up to 4%
• Educational assistance and professional development funding
• Employee referral bonuses

Health & Wellness:

• We offer a wide range of medical plans through Federal Employee Health Benefits Plan (FEHB).
• Comprehensive dental and vision insurance options
• 401K plan up to 4% match with immediate vesting after 2 pay periods
• Employee assistance programs for you and your family
• Additional supplemental insurance: voluntary life insurance, short-term and long-term disability, accidental death & dismemberment (AD&D), pet insurance, legal services, identity theft protection, hospital indemnity, accident insurance, and critical illness insurance.

Professional Development:

• Tuition reimbursement
• ASRC's leadership development program
• Mentorship programs

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees or customers. Ability to interface at a professional level with executive/VIP stakeholders and their administrative assistants.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Must be able to deal with ambiguity.

Physical Demands

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; reach with hands and arms; and to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job includes the ability to adjust focus.

Work Environment

The work environment is in a busy office setting