Senior Account Manager

Senior Account Manager

Golden Limousine International Ann Arbor / Milan, MI Full-time, Salaried

Role Overview

Golden Limousine International is seeking an experienced Senior Account Manager to retain, develop, and grow high-value institutional, university, corporate, hospitality, and event-based client relationships.

This role will focus on major accounts with multiple stakeholders, recurring transportation needs, and high service expectations. The right candidate will understand that retaining existing business is as important as developing new opportunities.

This is not a transactional sales role. It requires account ownership, disciplined follow-up, strong communication, operational awareness, and the judgment to balance client expectations, pricing, service standards, and available capacity.

The Senior Account Manager will serve as a key connection between clients and Golden's internal teams, helping ensure that client needs are clearly understood, properly coordinated, and delivered with the professionalism expected from a premium transportation provider.

Key Responsibilities

• Retain, develop, and grow assigned institutional, university, corporate, hospitality, and event-based accounts.
• Build and maintain strong relationships with clients, decision makers, users, influencers, event planners, travel managers, procurement contacts, and client-side operational contacts.
• Build account plans and contact maps for assigned accounts, including current business, relationship gaps, service needs, growth opportunities, and potential risks.
• Identify opportunities to expand existing accounts through additional transportation services, group movements, event transportation, airport transfers, shuttle programs, executive travel, and premium client support.
• Develop new business through referrals, networking, strategic outreach, client visits, and relationship development.
• Serve as the account lead between the client and Golden's reservations, dispatch, operations, finance, sales, and leadership teams.
• Ensure client expectations are clear before service is promised, including timing, vehicle needs, pricing, billing, logistics, and operational requirements.
• Coordinate with internal teams to support accurate proposals, clean reservations, reliable service delivery, and timely follow-up.
• Track client activity, quotes, wins, losses, follow-ups, service concerns, and revenue opportunities in the company CRM.
• Prepare regular updates for leadership on account status, pipeline activity, revenue opportunities, client feedback, and service risks.
• Support post-trip follow-up for high-value clients, large movements, or service-sensitive events.
• Represent Golden professionally at client meetings, site visits, networking events, and occasional transportation movements outside normal business hours.

Qualifications

• 3 or more years of experience in account management, business development, hospitality, transportation, travel, events, university services, athletics, or institutional client service.
• Strong relationship-building skills and professional presence.
• Ability to manage complex accounts with multiple stakeholders.
• Strong organization, follow-through, and attention to detail.
• Excellent written and verbal communication skills.
• Ability to coordinate across sales, reservations, dispatch, operations, finance, and leadership.
• Comfortable discussing pricing, service expectations, logistics, timing, and client needs.
• Sound judgment when balancing client requests, service standards, pricing, and operational capacity.
• CRM experience preferred.
• Experience with universities, athletics, hotels, events, hospitality, travel, or institutional account management strongly preferred.
• Availability for occasional evening, weekend, or event-related work.

Success in This Role Looks Like

• Assigned accounts are retained, organized, and growing.
• Client relationships are mapped, developed, and actively managed.
• Opportunities are clearly tracked and followed through.
• Internal teams understand client expectations before service is promised.
• Client concerns are surfaced early, handled professionally, and escalated when needed.
• Revenue growth is profitable, serviceable, and aligned with company standards.
• Golden is viewed by clients as responsive, professional, reliable, and easy to work with.

About Golden Limousine International

Golden Limousine International is a trusted leader in premium ground transportation, serving corporate, university, institutional, hospitality, event, and private clients with a focus on safety, reliability, professionalism, and service excellence. We are looking for a Senior Account Manager who can deepen client relationships, develop new opportunities, and support the high standards our clients expect.