nCino Production Support Specialist

No C2C - W2 ONLY! LOB: Commercial Banking Contract Term: 24 months, with a possibility of a full-time conversion with the client Pay Rate: $68/hour - rate exceptions are possible depending on candidate experience Approved Locations: Charlotte, NC; Phoenix/Chandler, AZ (hybrid - 3 days/week onsite) We are seeking an experienced nCino Production Support Specialist to support and stabilize commercial lending platforms within a large enterprise banking environment. This role will provide hands-on production support for nCino, partner closely with business and technology teams, and support ongoing large-scale transformation initiatives tied to commercial credit and lending operations. The ideal candidate brings deep nCino expertise, a strong foundation in commercial credit, and experience supporting enterprise banking transformation programs. Key Responsibilities: Provide production support for the nCino platform across commercial lending and credit workflows. Troubleshoot and resolve nCino-related issues, including: Loan origination and servicing workflows Credit and document management Integrations with downstream systems Partner with business users, product teams, and technology teams to diagnose issues and drive resolution. Support incident management, defect triage, root-cause analysis, and remediation efforts. Participate in release readiness, post-deployment validation, and ongoing platform stabilization. Ensure nCino usage aligns with commercial credit policies, controls, and operational requirements. Contribute to documentation, runbooks, and knowledge transfer for production support processes. Support and collaborate on enterprise-level transformation programs, including platform migrations, enhancements, and process modernization. Required Qualifications (Must-Haves): 3-5 years of hands-on nCino experience in a production support, product support, or delivery support capacity. 10+ years of commercial credit experience, including strong understanding of: Commercial lending products Credit approval processes Loan documentation and lifecycle 5+ years supporting large-scale transformational programs at enterprise banks. Strong experience working in complex, regulated banking environments. Ability to translate business issues into actionable technical and operational resolutions. Strong communication skills with the ability to work across business, product, and technology teams. Nice-to-Have Skills: Experience supporting nCino integrations with core banking or downstream systems. Familiarity with Salesforce platform concepts supporting nCino. Exposure to Agile or hybrid delivery environments. Experience supporting audits, risk reviews, or regulatory inquiries related to lending platforms. Ideal Candidate Profile: Deep nCino practitioner - not just exposure Strong commercial credit SME Comfortable operating in production and high-urgency environments Experienced in enterprise banking transformations Collaborative, detail-oriented, and solution-focused About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law. #J-18808-Ljbffr Manpower Group Inc.