Call Quality Analyst - Drive Service Excellence & Insights
Encore Technologies
Encore Technologies in Cincinnati, OH is seeking a Quality Analyst to review and analyze call quality and ensure high service standards. You will evaluate calls, provide feedback, and generate reports to support continuous improvement initiatives. The role requires 1–2 years of relevant experience or an associate’s degree in a technical field, a basic to intermediate understanding of quality inspection processes, and familiarity with Calabrio (Cisco) for call monitoring. #J-18808-Ljbffr Encore Technologies
Vacancy posted 4 days ago
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