Retail Back End Department Head

Back-End Department Head

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates driven by our vision to inspire people through golf and tennis.

Position Summary

The Back-End Department Head (BEDH) possesses expertise in operations, processes, and efficiency, instrumental in delivering a seamless experience for our Customers by ensuring product availability, accurate pricing, and proper signage on the sales floor. Key responsibilities include the consistent implementation of the Logistics Game Plan, maintaining a 95% E-Commerce fulfillment rate, managing the RTV/Customer Warranty process, upholding receiving standards, ensuring accurate tagging integrity before product placement, and adhering to Company Merchandise Standards when setting products.

Key Responsibilities:

• Supporting and overseeing all Logistics and E-Commerce operations.
• Ensuring the product is set, in-stock, accurately priced and signed on the sales floor.
• Directing on-floor work assignments and providing specific departmental training for all Associates.
• Participating in weekly department walks with the OM to evaluate the state of the business and create worklist for self/department Associates that align with their strengths.
• Championing a culture where Associates love to work, and Customers love to shop; recognizing service behaviors and rewarding outstanding performance in partnership with Store Leadership Team.
• Assisting in keeping sales floor merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
• Coaching and training Associates to have an obsessed Customer experience mindset when it comes to the timelessness of e-commerce processed and presentation standards.
• Ensuring all receiving areas, equipment, and supplies are always clean, organized, and operational.
• Ensuring all receiving programs and procedures are consistently executed/maintained.
• Setting all new floorplans/planograms in partnership with department Associates, accurately receiving all daily receipts, creating tickets for purchase order issues, executing monthly markdowns in partnership with department Associates, price changes, setting Merchandise Standards, completing cycle counts, maintaining topstock/backstock integrity, providing override support to the front end and complete daily safety walks looking for any potential safety concerns in assigned department.
• Acting as the expert of their assigned department by providing valuable input into operational and merchandising decisions with the OM to drive sales and elevate the Customer experience.
• Ensuring compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace.
• Demonstrating a culture of ethical conduct, safety, and compliance.
• Opening and closing the store at times without additional leadership presence. Responsibilities include but not limited to cash handling procedure, deposits, Customer escalation, opening/closing procedures, providing task direction to all departments, maintain brand/merchandising standards across entire store, drive Customer experience and Associate/Customer safety.

Qualifications and Skills Required:

• Strong listening and interpersonal skills.
• Good verbal and written communication skills.
• Basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook.
• Skills to manage conflict, lead conflict resolution and hold others accountable.
• Ability to quickly learn business acumen with appropriate training.
• Ability to organize multiple priorities to ensure that resources are properly allocated to meet objectives.
• Ability to lead by example and enforce a high standard of Customer service.
• High School Diploma or equivalent and retail experience preferred.
• Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Must be able to work a flexible work week, and work nights, weekends, and holidays depending on business needs.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.