Title Assistant

Title Assistant

Our client, a national title company, is seeking a Title Assistant to support Title Examiners in the preparation of title products. This includes setting up new orders, ordering and distributing tax certificates, and assisting with updates and revisions to completed files. The Title Assistant will also support both internal teams and external clients in maintaining these products throughout their lifecycle.

Essential Duties and Responsibilities

• Work directly with title examiners to produce accurate, professional, and timely title insurance products. Depending on departmental needs or management direction, this may also include preparing Ownership and Encumbrance (O&E) reports.
• Assist examiners with maintaining title products by preparing revisions, distributing supplemental documents, tax certificates, and other related materials.
• Ensure all title products and/or policies are completed within required timelines, which may vary by department and client expectations. If deadlines cannot be met, promptly communicate delays and provide updated completion timelines to the appropriate parties and management.
• Prepare verbal and written O&E reports as needed.
• Maintain a high level of accuracy in all work, consistently striving for error-free output.
• Answer incoming departmental phone calls, assisting clients when possible or routing inquiries to the appropriate examiner or title officer. Some calls may require additional research before responding.
• Provide excellent customer service to both internal staff and external clients at all times.

Additional Duties and Responsibilities

• May manage assigned key accounts and assist in resolving client issues or concerns in coordination with management.
• May be required to perform courthouse or county record searches, which could involve driving a personal or company vehicle; a valid driver's license and insurance are required.
• Assist with training new or junior team members as needed.
• Serve as backup support at the front desk/reception area when necessary.
• Participate in ongoing training through internal or external development programs.
• Adhere to all company policies and procedures as outlined in the employee handbook.
• Perform other tasks, projects, and duties as assigned.

Education and Experience

• 4–6 years of experience in a related role or customer-facing retail environment with direct client interaction.
• Intermediate proficiency in Microsoft Word, Excel, and Outlook.
• High school diploma required; some college coursework preferred.
• Familiarity with standard office equipment such as fax machines, copiers, and 10-key calculators, along with strong general computer skills.

Skills and Abilities

The ideal candidate is detail-oriented, flexible, and able to manage shifting priorities in a fast-paced environment while maintaining accuracy, professionalism, and strong client service.