VHIE Engagement Coordinator - Subject Matter Expert

Overview Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an experienced Veterans Health Information Exchange (VHIE) Engagement Subject Matter Expert (SME) who will be the domain expert for VA Direct for the western United States. The position requires exemplary skills in communications, oral and visual presentation and training experience, people skills for interfacing with health care administrators and clinical staff of VA and non-VA providers, highly confident customer service, networking and collaboration experience and troubleshooting capabilities. Additionally, this role requires an ability to lead and mentor staff and manage and deliver on expectations of the client and Kentro leadership. Veterans Health Information Exchange (VHIE) products are used by health care providers to seamlessly and securely access the information they need to coordinate Veteran Patient care. Electronic health information exchanges (HIEs) connect health care providers, care facilities, pharmacies, and labs to ensure care teams have the most up-to-date and accurate information to better treat patients. VHIE's secure exchange system eliminates the need to send paper medical records by mail or to carry your paper records to appointments with federal health care providers and/or participating external providers. VHIE Engagement Coordinators support the adoption of VHIE products at 18 Veterans Integrated Service Networks (VISNs) and 160+ VAMCs and associated Community Based Outpatient Clinics (CBOCs) nationwide by providing education, training and support for the VHIE-approved HIE technologies used by the Department of Veterans Affairs (VA) for sharing patient health data, including but not limited to, the VA/DoD Joint Health Information Exchange, VA Direct Messaging, Joint Longitudinal Viewer (JLV), the Federal Electronic Health Record and the VHIE Portal. Location: This position can be performed remotely within the United States and will support Pacific Time working hours. Responsibilities Support the development of standardized training material to deliver education on the benefits of VHIE in support of VHIE-related products for all HIE applications Engage medical center leadership and train VA healthcare providers (e.g., physicians, nurses, social workers, and other caregivers) and support staff Serve as the VA Direct point of contact for interfacing with VA staff and clinicians Provide VA Direct training to VA healthcare providers and staff Interface with community care providers interested in implementing Veteran health information exchange technologies in their community Develop tactical training plans inclusive of community needs assessment, adoption goals, Objectives and Key Results (OKRs), milestones, training and communication plans Develop and maintain Stakeholder VA Direct POC List inclusive of VAMC and Non-VA community Partner Organizations Provide guidance to VAMC Leadership/staff and affiliated CBOC and long-term care facilities on the policy and processes for health information exchange with community partner organizations, including the identification of locally available community partner exchange candidate organizations. Review action plans for ongoing data analysis and validation, or adjustments where needed Collect and report VHIE-related product issues on behalf of contractors or VAMC staff concerns Collect and report data quality concerns to VHIE business teams for remediation Ensure program developed deliverables are maintained and delivered with completeness and accuracy, per the deliverable calendar and quality standards Participate in the development and delivery of monthly, quarterly, and annual status reporting to VHIE leadership per the deliverable calendar Perform general client account management activities (e.g., organize training sessions, facilitate meetings, document detailed meeting minutes in a timely manner, participate in conference calls, monitor action items through resolution, SOP development, etc.,) Serve as VA Direct POC for VA staff and community partners during new implementations, production validation and ongoing sustainment Work collaboratively with other VHIE program sections such as Exchange Partner Management, VA Direct, Analytics, Communications and Solutions Management Stay abreast of industry-related efforts and communicate effect on Stakeholders Ability to travel to conduct site visits and execute training programs; develop training and execution plans Qualifications Bachelor's degree required or a minimum of 5 years' experience in health information exchange or in a clinical environment Demonstrated education experience which includes material development and training to diverse audiences from all levels of an organization Proven track record in customer and client relationship development and management - Skilled in Microsoft Suite of Tools (Teams, Excel, Word, PowerPoint, SharePoint) Excellent verbal and written communication skills - Strong attention to detail and workplace organization Must be a self-starter; able to work effectively with limited oversight Value teamwork, demonstrate integrity and honesty, are passionate, innovative and strive for excellence Preferred Qualifications: Experience working directly with Department of Veterans Affairs stakeholders or healthcare providers, utilizing the VA Direct tool Experience with health information exchange technologies or networks, VA Medical Centers, CBOCs Clearance Requirement: US Citizen or Green card holder Willing and able to obtain and maintain Public Trust Clearance Must meet updated ID requirements: If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. Benefits The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification. Industry Recognition Growth | Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner - Mid-Size Companies, Companies Owned by People of Color; Department of Labor's HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the job link and then click the blue "Apply" button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email View email address on click.appcast.io and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email View email address on click.appcast.io. #LI-SB1 Kentro