Customer Support Specialist

Description The Customer Support Specialist (CSS) is responsible for delivering exceptional customer support while serving as a key liaison between Sales, Manufacturing, Engineering, Supply Chain, and Administrative departments. This role manages customer inquiries, quotations, order processing, issue resolution, and cross‑functional coordination to ensure high customer satisfaction and a positive brand reputation. The ideal candidate will possess strong communication skills, a sense of urgency, customer advocacy, and a solid understanding of business processes within a fast‑paced industrial environment. Responsibilities Demonstrate dependability, professionalism, and punctuality. Maintain a strong commitment to quality and customer satisfaction for both internal and external customers. Utilize systems including SAP, Salesforce, Esker, BI, and other internal tools to support daily operations. Process customer inquiries, quotations, proposals, and sales orders accurately and efficiently. Prepare customer quotations based on application requirements, specifications, costing, and pricing guidelines. Coordinate with Supply Chain and Foundry Operations regarding material costs and product availability. Expedite proposals and orders through daily communication with Purchasing, Product Management, Production, Shipping, and Accounting teams. Administer customer purchase order entry and provide supporting documentation to departments involved in order execution. Maintain a professional company image through exceptional customer service and up‑to‑date product knowledge. Support pricing strategy development and customer negotiations as required. Resolve order discrepancies, customer concerns, and order‑related issues in collaboration with Sales and Product Management teams. Manage assigned customer and territory order backlogs to ensure on‑time delivery performance. Promote teamwork and collaboration within the customer support and solutions teams. Perform additional duties and special projects as assigned. Qualification & Experience Bachelor’s degree in Business or related field preferred, or equivalent combination of education and experience. Minimum 3 years of experience in an industrial or manufacturing environment preferred. 3+ years of customer‑facing experience working with direct customers, distributors, agents, or subsidiaries. Strong decision‑making ability in high‑pressure situations. Knowledge of: Costing and pricing, profit calculations, quote preparation, terms & conditions Familiarity with Incoterms and import/export documentation is a plus. Experience with Microsoft Office and SAP strongly preferred. Excellent written and verbal communication skills. Proven customer service and telephone communication experience. Experience working in fast‑paced environments requiring urgency and multitasking. Understanding of accounting and finance principles from both company and customer perspectives. Physical Requirements Regularly required to sit, use hands and fingers, reach with hands and arms, and communicate verbally. Occasionally required to stand, walk, climb, or balance. Must occasionally lift and/or move up to 30 pounds. Ability to climb stairs, ladders, and scaffolding at job sites and customer facilities. Must be able to communicate effectively in verbal interactions. #J-18808-Ljbffr ME Global Inc