IT Desktop Support Technician (Federal Work Study)

Job Description The IT Desktop Support Technician provides first-level technical support to students, faculty, and staff by assisting with hardware, software, and classroom technology issues. This role is designed to provide hands-on experience aligned with a Desktop Support Technician career path. This position will work under the direction of the Technology Support Manager. Key Responsibilities Provide Tier 1 desktop support for Windows and macOS systems Troubleshoot hardware issues (PCs, laptops, monitors, printers) Assist with software, OS, email, and network connectivity issues Log and track requests using an IT ticketing system Provide basic classroom and lab technology support Assist with computer imaging, setup, and inventory Communicate clearly and professionally with end users Required Qualifications Basic knowledge of Windows or macOS Strong customer service and communication skills Willingness to learn and follow IT procedures Preferred Qualifications Coursework in IT, Computer Science, or related field Familiarity with Active Directory or ticketing systems Interest in CompTIA A+ or ITIL certifications Physical Demands Special Conditions Eligibility Summary Students must have completed a current year's FAFSA , be eligible for Federal Financial Aid, be enrolled at South Piedmont Community College, be making Satisfactory Academic Progress ( GPA of 2.000 or higher, a completion rate of 67% or higher, not exceeding the maximum timeframe of 150%) to apply. South Piedmont Community College provides equal employment opportunities to all applicants and employees based on job related criteria without reference to race, color, national origin, religion, gender, age, disability, genetic information, or any other legally protected classification. Applicants are requested to complete questions at the end of the online application process that are strictly voluntary. Answers to these questions will not be provided to the hiring manager, selection committee, or any other employees of South Piedmont other than the Human Resources Office. The Human Resources Office uses this information to maintain accurate confidential records on the composition of each applicant pool. If you require accommodation due to a disability in order to complete the application process, please make your request to the Human Resources Office. Posting Number Posting Number JP00805FY17-18 Open Date Open Date 08/05/2026 Close Date Close Date 03/01/2027 Open Until Filled Yes Special Instructions to Applicants Supplemental Questions Required fields are indicated with an asterisk (*).

• Is there any reason known to you why you might be unable to perform consistently and promptly any of the job duties? If Yes, please explain. (Open Ended Question)
• Have you ever been discharged or asked to resign from a position? Yes/No. If Yes, please explain. (Open Ended Question)
• Have you ever been convicted of a crime that has required you either by North Carolina law or any other state or federal law to register as a sex offender? Yes

No * Have you completed a Free Application for Federal Student Aid (FAFSA) for the current school year? Yes No * Are you currently enrolled as a student at South Piedmont? Yes No #J-18808-Ljbffr South Piedmont Community College