General Manager (Dunkin Donuts)

Job Description

Job Description

The General Manager is responsible for leading all aspects of restaurant operations while delivering exceptional guest experiences, driving sales, building high-performing teams, and ensuring operational excellence. This role oversees daily business operations, staffing, financial performance, food quality, and brand standards to ensure the restaurant operates efficiently and profitably.

Key Responsibilities:

Operations Management
• Lead day-to-day restaurant operations in a fast-paced environment
• Ensure outstanding food quality, cleanliness, speed of service, and customer satisfaction
• Maintain compliance with all company standards, policies, and procedures
• Monitor operational performance and implement improvements as needed
• Ensure all health, sanitation, and safety standards are consistently met

Leadership & Team Development
• Recruit, hire, train, coach, and develop team members and shift leaders
• Create schedules based on business needs and staffing demands
• Foster a positive, team-oriented work environment
• Provide ongoing performance feedback, accountability, and development opportunities
• Motivate the team to achieve operational and customer service goals

Financial Performance
• Drive sales and profitability through strong operational leadership
• Manage labor, food, and controllable costs effectively
• Review sales and operational reports to identify opportunities for improvement
• Execute cost-control initiatives while maintaining quality and service standards

Customer Experience
• Deliver a fast, friendly, and welcoming experience for every guest
• Resolve customer concerns professionally and efficiently
• Maintain a strong focus on guest satisfaction and repeat business

Inventory & Compliance
• Oversee inventory, ordering, and product management
• Minimize waste and ensure proper product rotation and portion control
• Complete operational reporting and administrative responsibilities accurately and on time
• Ensure compliance with labor laws, food safety requirements, and company policies

Requirements

Qualifications:
• 3+ years of restaurant management experience preferred
• Quick-service or fast-paced restaurant experience strongly preferred
• Strong leadership, communication, and organizational skills
• Ability to multitask and make decisions in a high-volume environment
• Experience managing labor, food costs, and operational performance
• Customer-focused mindset with strong problem-solving skills
• High school diploma or equivalent required
• Food safety certification preferred

Physical Requirements:
• Ability to stand and move for extended periods
• Ability to lift up to 50 pounds
• Ability to work flexible schedules including nights, weekends, and holidays

Benefits

Why Join Us?
• Competitive pay
• Growth and advancement opportunities
• Fast-paced and team-driven environment
• Opportunity to lead and develop a successful team