Outbound Customer Care Advocate TCA

Job Title

Max pay rate - $20 per hour

Candidate must be commutable to the Warwick, RI location. Role involves initiating callouts to potential accountholders eligible for a Total Control Account (TCA). TCAs are financial accounts, similar to checking/saving accounts, and are interest-bearing. Empathy is needed as customers have often recently lost someone close to them.

Responsibilities

• Clearly educate the caller on the benefits of a Total Control Account.
• Answer any questions or address any concerns the accountholder may have.
• Explain options available to access their funds.
• Offer to order a Visa Debit Card for the account.

Requirements

• Live within 50 miles of our Warwick, RI office.
• Ability to work from home which includes high-speed internet (500-650 kbps) and a quiet, secure place to work.
• High internet speed is required; hotspots and use of Wi-Fi are not allowed.
• Able to use video during interview, coaching, and virtual training.
• Ability to work during the hours of operation: Monday-Friday 8:30am 5:00pm EST.
• No time off planned during training.
• High school diploma or equivalent is required.
• 1-3 years of experience in the field or in a customer service role is preferred.

Required Skills

• Organized, upbeat, empathetic, and exhibit active listening skills.

Timeline

• Anticipated Start Date: 4/17/24.
• Virtual Training.
• Training Hours: 8:30-5pm EST Monday-Friday, 30-minute lunch.
• Training Dates: 1 week: 4/17/24 4/24/24.

Equipment Coordination

• Issued equipment includes a laptop, 2 monitors, keyboard, mouse, and docking station.
• Equipment must be returned within a week of assignment ending.