Customer Service Associate - Jewelry

Job Description

Customer Service Associate – Jewelry

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OKG Jewelry | Little Neck, NY

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Pay: $22–$27 per hour, depending on experience

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OKG Jewelry is a family-owned jewelry store serving the New York community for over 30 years. We’re looking for a friendly, professional, organized, and dependable Customer Service Associate to join our team.

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The ideal candidate enjoys working with people, communicates well, pays close attention to detail, and has an interest in fine jewelry. Previous jewelry, luxury retail, or sales experience is preferred, but not required.

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Responsibilities

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• Greet and assist customers in-store, by phone, and through messages
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• Answer questions about jewelry, repairs, custom orders, and order status
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• Follow up with customers regarding pickups, repairs, and special orders
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• Provide excellent customer service throughout the customer experience
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• Assist with basic product and sales questions
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• Maintain accurate customer and order information
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• Work closely with our sales, design, and jewelry teams
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• Help maintain a professional and welcoming showroom
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Qualifications

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• Excellent communication and customer service skills
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• Friendly, patient, professional, and dependable
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• Strong organizational skills and attention to detail
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• Comfortable speaking with customers in person and over the phone
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• Basic computer skills
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• Jewelry knowledge or jewelry-store experience is a strong plus
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• Luxury retail or sales experience is a plus
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• Willingness to learn about diamonds, fine jewelry, repairs, and custom jewelry
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About OKG Jewelry

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We specialize in fine jewelry, engagement rings, custom designs, repairs, and personalized service. We take pride in building long-term relationships with our customers and are looking for someone who can provide the same friendly, professional experience our customers have come to expect.

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To apply: Please submit your résumé through LinkedIn and briefly tell us about any customer service, jewelry, luxury retail, or sales experience you have.