Principal Learning and Development Partner - Craft Skills

Overview

This is a rare role for an outstanding talent to work on an innovative team. We're looking for someone to redesign how skills and development drive impact across the entire organization , for every employee, powered by AI, grounded in skills data, and built for a workforce that powers prosperity for over 100 million customers worldwide.

As a Principal Learning & Development Partner , you'll own the vision and roadmap for the next generation of enterprise-wide skill development spanning craft skills, AI fluency, performance and talent practices and leadership development. You'll think like a product leader and influence like a seasoned executive. You'll connect the dots across the full talent ecosystem: partnering with the Leadership L&D team, the Performance and Development team, functional business L&D teams, HR Tech, Engineering, and external vendors to create a development experience that's continuous, personalized, and directly integrated with how Intuit measures and grows its people.

This role leads from the center of skills strategy, AI innovation, and enterprise change leadership. You'll drive the cross-functional execution as a part of a multi-disciplinary team that makes it real.

Responsibilities

Enterprise Skills Strategy

• Own the enterprise-wide skills strategy for all employee populations spanning craft skills, AI capability, and People and Places most critical priorities.

• Partner with the Leadership L&D team to ensure skill development is fully integrated with leadership programs, expectations, and pipeline initiatives creating a seamless, connected experience rather than siloed tracks.
• Collaborate with functional L&D teams and business units to align on shared skill priorities, content standards, and delivery infrastructure.

• Influence how skills inform the broader talent ecosystem connecting development to performance management, promotions, mobility, and succession at Intuit.

AI Experimentation & Innovation

• Influence the vision for AI-powered development across the organization: intelligent agents, adaptive content delivery, real-time performance support, and personalized learning at scale.

• Partner with HR Tech, and IT to design and ship AI agents and automation that surface trusted guidance and next-best actions inside everyday workflows for every role and level.
• Role-model our culture of rapid experimentation establishing a test-and-learn operating model that identifies high-signal interventions and scales them fast across the enterprise.
• Evaluate the external landscape: vendor capabilities, emerging AI tools, and frontier research, synthesizing them into a clear, opinionated point of view that shapes Intuit's development strategy.

• Influence our strategic vendor and external partner relationships, establishing the framework for how the organization builds vs. buys vs. partners.

  Data Fluency & Measurement

  • Architect the enterprise measurement framework for development outcomes — connecting learning investment to skill growth, performance, and business results across all employee populations.

  • Integrate measurement into Intuit's broader talent ecosystem so that development data informs and is informed by performance management, development planning, and workforce analytics.
  • Build the instrumentation, dashboards, and feedback loops needed to make the development ecosystem self-improving over time.

  • Champion an experimentation mindset across the team: hypothesis-driven design, rigorous outcome evaluation, and continuous iteration as standard practice.

  Enterprise-Scale Change Leadership

  • Drive the transformation from episodic, siloed programs to a continuous, embedded, personalized development ecosystem across a global, hybrid, all-employee workforce.

  • Build executive-level buy-in and sustained sponsorship for the enterprise skills agenda, acting as a trusted advisor to VP+ stakeholders and a strategic partner to functional leaders and L&D teams.
  • Drive adoption at scale through change strategy, communications architecture, and feedback systems that keep the ecosystem honest, relevant, and improving.

  • Mentor and elevate talent across the team and partner organizations; model what great looks like at the intersection of learning craft, technical fluency, and strategic leadership.

Qualifications

• 6-8+ years of progressive experience across learning & development, talent enablement, learning technology, systems, or product with demonstrated Principal level scope and enterprise wide impact.

• A track record of owning strategy and driving transformation across complex, matrixed environments, building roadmaps, and delivering outcomes at scale.
• Demonstrated ability to design for all employee populations with a nuanced understanding of how craft, AI, and skills intersect and complement each other.
• Deep fluency in AI/GenAI applications for learning and performance support including hands-on experience partnering with technical teams on agent development, automation, or workflow integrations.
• A genuine skills-based org strategy perspective: you understand skills taxonomies, inference, and ontologies, and how skills data should power the full talent ecosystem not just L&D.
• Strong data fluency : you design for measurement from day one, build dashboards that drive decisions, and connect learning outcomes to the broader performance and development infrastructure.
• Proven ability to lead cross-functional initiatives through influence across HR, L&D teams, product, engineering, analytics, comms, and external partners without positional authority.
• Experience with enterprise learning ecosystems and enterprise AI applications (Anthropic, OpenAI, Gemini) along with skills intelligence platforms

• Bachelor's degree in a relevant field; Master's in Organizational Development, I/O Psychology, Learning Design, or related discipline is a strong plus.

Bonus Points

• Experience building or advising on skills inference platforms, AI copilots, or intelligent performance support systems.

• Background bridging People and product or engineering teams and you speak both languages fluently.

• Demonstrated success integrating L&D strategy with performance management and development planning systems.

• Change management expertise where you've landed enterprise-wide behavior change with many different domain stakeholder groups.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

Bay Area California $ 200,000- 270,500

Southern California $ 184,000- 249,000