Service Technician

Service Technician

Fluid Flow serves the industrial marketplace with a comprehensive line of compressed air, filtration, measurement and control, and process equipment products and services from leading manufacturers. Our mission statement, "Adding Value to Quality Products," reflects our commitment to helping customers maximize the performance and profitability of their operations through our industry-leading technical support, service, and solutions. Our industrial process experts are on-call to answer your questions and provide you with solutions to your most challenging application needs.

We sell premium compressed air equipment with captive aftermarket. We repair this equipment on-site and on-demand, to ensure complete customer satisfaction.

The Service Technician serves as an ambassador for the Company and is responsible for repairs and maintenance of the equipment that Fluid Flow Products sells and supports. This includes, but is not limited to, compressed air equipment (compressors, dryers), rotating equipment (vacuum systems and fluid pumps), stationary equipment (nitrogen generators and analyzers), process valves, instrumentation and related controls. Services are performed on-site and on demand to ensure complete customer satisfaction.

Essential Functions

• Perform mechanical and electrical duties to troubleshoot, repair, maintain, survey, and commission related equipment and systems.
• Perform annual and semi-annual maintenance and testing.
• Respond to emergency calls during normal operating hours and outside of normal operating hours as required.
• Resolve customer initiated technical issues.
• Perform electrical tests with a voltmeter.
• Work at customer site.
• Build and maintain client relationships.
• Serves as a technical resource to customers.
• Partner with company sales representatives and management to increase service and aftermarket business.
• Complete daily reports and maintenance checklists as required and forward to customers and company admin team.
• Territory is primarily but not limited to areas between Memphis, TN and Tulsa, OK.
• Travel to assist other Fluid Flow Technicians as needed.

Candidates with prior field experience with compressed air systems are encouraged to apply. Factory certifications for any type of equipment are not mandatory but would be beneficial. Specific system training will be provided.

Competencies

• Strong Mechanical and Problem-Solving Skills.
• Good Communication, Customer Service and Consultative Skills.
• Strong work ethic with ability to work under minimal supervision.
• Reliable and punctual.
• Able to use computer and service software.
• Ability to pass a drug test and maintain site specific certifications.
• Company service truck provided.
• Willing to train the right candidate.

Work Environment

This job operates in Industrial, Biopharmaceutical, Food manufacturing environments, as well as our shop for some repairs/rebuilds. This role routinely uses hand and power tools as well as office equipment such as laptop computers, and smartphones.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This position would require the ability to lift up to 60 pounds unassisted occasionally. Ability to climb and work on ladders and scaffolding is required.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, but candidate must be able to work flexible hours. Occasional evening and weekend work may be required as job duties demand.

Travel

Local travel within geographic territory is expected with this position 100% of the time. Occasional travel outside the territory is required for training or assisting other technicians.

Required Education and Experience

1. High school diploma or equivalent.

2. Must have Mechanical Aptitude.

3. Previous work history with a service-based organization is a plus.

Required License and certifications

1. Must have a valid, unexpired driver's license.

2. Have and maintain a good driving record

Fluid Flow Products operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave. Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.