Advice Line RN - Ortho

Employment Status Full time Shift: Day (United States of America) Facility: 2331 Franklin Rd - Roanoke Requisition Number: R161741 Advice Line RN - Ortho (Open) How You’ll Help Transform Healthcare Potential for remote work after successful completion of in-person orientation based in Roanoke, VA. The Advice Line Nurse triages incoming calls. As part of the health care team, assumes primary accountability for nursing coordination and provision of individualized care for patients of all ages. Utilizes delegation and critical thinking skills to provide quality service through a team oriented, collaborative approach to patient care. The Advice Line RN Consults with callers, analyzes information by listening to caller comments, asking proper questions and using broad medical knowledge to counsel and refer patients regarding their health care needs. Directs to liaison nurse, physician, emergency room or urgent care center as appropriate. Triages appointments. Schedules patient appoints. Processes referrals and does demographic and insurance data collection. Answers patient's clinical questions and provides patient education. Consults with callers regarding classes and services that may be of benefit to them. Collects data for quality processes and service improvement. Consistently demonstrates the role of patient advocate, protector of patient's rights, and provider of psychological/social/cultural support. Applies knowledge of growth and development to appropriately care for patients served. Provides feedback to staff using appropriate communication and documentation. Enters information into the electronic medical record and may enter information in other data bases for quality improvement or clinical research. May Process routine medication refills. Is often the first and primary contact the patient has with the system in accessing care. Works in a call center environment. Is an integral part of the clinic patient care team. Interacts with patients, families, visitors, and all members of the health care team to develop, coordinate, and manage the plan of care. Delegates and oversees delivery of patient care. Maintains patient, staff and customer confidentiality. Demonstrates knowledge of the principles of life span growth and development and assesses data reflective of the patient’s status. Interprets the appropriate information needed to identify each patient’s requirements relative to his or her age specific needs and provides care according to departmental policies and procedures. May be asked to provide care at Carilion facilities to meet patient needs. What We Require Education: Graduate of school of professional nursing. BS RN preferred. CNS RN preferred. Experience: 4 years of varied nursing experience required, with some of this in inpatient nursing. Ambulatory nursing experience preferred as well. Licensure, certification, and/or registration: Currently licensed as Registered Nurse (RN) in the Commonwealth of Virginia or new graduate of approved program eligible to sit for the Virginia licensure exam required. Other Minimum Qualifications Keyboarding skills required for automated computer systems, including electronic medical records. Must be able to meet essential job functions. Must have advanced nursing skill and knowledge across the specialties. Excellent communications and critical thinking skills required. Must be able to quickly establish rapport with customers over the phone. Compensation Range $33.52 - $50.28 Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan. Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at View phone number on click.appcast.io, 8:00 a.m. to 4:30 p.m., Monday through Friday. For more information on E-Verify: Benefits, Pay and Well-being at Carilion Clinic Comprehensive Medical, Dental, & Vision Benefits Employer Funded Pension Plan, vested after five years (Voluntary 403B) Paid Time Off (accrued from day one) Onsite fitness studios and discounts to our Carilion Wellness centers Access to our health and wellness app, Personify Health Discounts on childcare Continued education and training In our workplace, we're devoted to the success of our employees. No matter where you are in your career, we will help you continue to learn, grow, and share your knowledge with others. Join an organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, fully dedicated, and forever curious. Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, and multi-specialty physician practices spanning southwestern Virginia. Join us and begin your career in a place where every day is a new adventure of creating the future of health care. #J-18808-Ljbffr Carilion Clinic