Cross-Channel Design Program Manager

Job Description

The Role ?

General Motors' Human Interface Design organization creates the digital experiences that power our in-vehicle software, mobile apps, and branded web platforms. As a?Design Operations Manager, you will shape the operating models, cross-functional rhythms, and delivery processes that enable our designers to?work at?scale. You will partner?across?product, engineering, marketing, brand, and design leadership to align priorities, accelerate decision-making, and ensure design intent is carried?through?to launch.?You will also manage a small team of Producer and guide their performance for design production.

Design Operations Managers serve as strategic?operators?- linking design with product, engineering, program, and marketing teams?while?building systems that help teams deliver?high-quality products with speed and confidence.

About the team:

• The Design Ops Vehicle OS practice drives theend-to-endoperational strategy and execution behind GM'sin-vehicledigital design ecosystem. Partnering closely with Product Management, Program Management, and Engineering, the team translatesuser-experiencevision intohigh-quality,cross-platformdeliverables while championing design excellence. Design Opsestablishesand manages the workflows, governance structures, planning cadences, and communication channels needed to keep complexcross-functionalteams aligned and unblocked. They create clarity around scope, timing, dependencies, and review cycles so designers have the structure and supportrequiredto deliver intuitive, cohesive, andfuture-forwardin-vehicleexperiences. As the operational backbone of the Vehicle OS organization, this practice is essential to achieving scale, efficiency, consistency, and excellence across all design initiatives.

What? You'll ?Do ?

• Orchestratethe strategic alignment and execution ofcross-channeldesign initiatives acrossmultiplesurfaces-includingin-vehicle displays, emerging hardware,andmobile/companion apps-to ensure a holistic,future-forwardexperience architecture that seamlessly supports customer needs across modalities and contexts.

• Lead and evolve scalable workflows, operating models, and planning frameworks that improve predictability, velocity, and quality of design delivery.?

• Facilitate?alignment across design, product, engineering, and brand teams, ensuring shared understanding of priorities, dependencies, and decision points.?

• Manage end-to-end delivery of key design initiatives, safeguarding design intent, accessibility,?timelines?and quality from concept through launch.?

• Build communicationartifacts-roadmaps, briefs, risks, and status updates-that improve visibility for cross-functional partners and senior leadership.?

• Identify?risks, blockers, and cross-team?impacts?early;drive resolution through influence, negotiation, and structured decision-making.?

• Champion adoption of standardized tools, methodologies, and best practices that support multi-brand, multi-region design operations.?

Your Skills & Abilities (Required Qualifications) ?

• 9+ years of?professional?experience in design program management,?design operations, UX program management, or supporting programs with design intent (software product design, HMI, service design, design systems).?

-?Demonstrated?ability to build strategic partnerships in highly matrixed environments, influencing leaders across design, product, engineering, and brand organizations.?

• Experience leading end-to-end design delivery using structured methodologies (Agile/Lean) with cross-functional operating rhythms.?

-?An online portfolio or?privately shared?case studies?demonstrating?how you built operating models, drove alignment, and delivered measurable outcomes in quality, customer impact, or efficiency.?

-?Strong communication?and storytelling skills, with?ability?to create executive-ready narratives and decision frameworks.?

-?Proficiency?with?design-related or software-related project management?tools,?such as Jira/Confluence, Asana/Smartsheet, Figma/FigJam,?or?Miro.?

• Commitment to inclusive and accessible design.?

• Ability to thrive in a fast-paced, dynamic, and ambiguous environment.?

What Will Give You a Competitive Edge (Preferred Qualifications) ?

-?10+ years of professional experience?supporting vehicle-related design programs.??

• Multi-brand or multi-region design operations experience, including vendor or external partner management.?

• Background in design system governance or integrated research-to-design-to-engineering workflows.?

• Experience with OKRs, KPIs, or change management frameworks.?

• Familiarity with automotive, transportation, or regulated product environments.?

• PMP or Agile certification or relevant equivalent. ?

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