Mortgage Servicing Specialist

Job Description

Job Description

To see benefits offered by Foresight Bank, please visit our careers page: Career Opportunities | Foresight Bank.

Organization Overview:

Foresight Bank is the largest, locally owned community bank in Northern Illinois, with fifteen offices in the counties of Winnebago, Stephenson and Kankakee. Foresight Bank is owned by Foresight Financial Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the Federal Reserve.

Position Summary:

Responsible for the efficient, quality servicing of all secondary market and in-house real estate loans by performing the following duties.

Primary Responsibilities:

1. Manages mortgage loan insurance policies including maintenance of the tickler system, updates, changes, imaging and cancellations to existing policies.
2. Manages the monitoring and placement of force-placed insurance.
3. Quotes, prepares and administers mortgage loan payoffs.
4. Processes mortgage loan transaction tickets, including ACH/ AFT and payoffs.
5. Monitors the Servicing Mailbox and directs internal and external phone calls.

1. Handles customer calls and inquiries.

1. Processes escrow requests and payments.
2. Processes PMI cancellation requests,
3. Completes loan maintenance requests.
4. Performs General Ledger balancing based on a rotating schedule.
5. Assists in managing timely and accurate Freddie Mac and daily reporting and entries
6. Assists in managing timely and accurate FHLBC reporting and entries
7. Assists in completing Servicing Reconciliation and checking of morning reports.
8. Performs Habitat for Humanity monthly Reconciliation.

1. Ensures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations including Bank Secrecy Act and Anti Money Laundering to assist management in monitoring for suspicious activity, money laundering, or other illegal customer activity.

1. Completes other projects and duties as assigned by the manager.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Adaptability: Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Judgement and Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions. Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Quality: Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve product/services

Teamwork: Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.

Technical: Knowledge of Jack Henry, AccuSystems, LaserPro, AdobePro. Knowledge of business and banking technology and moderate skill level in usage and promotion of such. Proficient in understanding the commercial loan documentation forms, content and processes. Advanced knowledge of policies, procedures and regulations. Basic knowledge of Microsoft Outlook, Word and Excel. Basic understanding of accounting principles.

Position Performance Standards:

Timeliness in the completion of the daily assigned tasks by the department to ensure regulatory and operational standards are achieved.

Meets productivity and efficiency standards per established policies and procedures.

Performance Weightings:

40% Competencies

60% Position Performance Standards and Personal Goals

Qualifications:

Associate Degree or HS Diploma/equivalent and commiserate experience preferred. 2+ years’ knowledge and experience in loan transactions, lending, loan operations and procedures preferred.

Physical Demands and Work Environment:

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time.