Loan Insurance Escrow Specialist (Flood Insurance Focused) - Charleston or McKinney

SUMMARY / OBJECTIVES Responsible for maintaining continuous insurance coverage on Mortgage, Mobile Home, Commercial and Retail Loan Portfolio; processes escrow insurance payments; tracks flood zone changes. Responsible for updating and maintaining insurance information on core servicing system. Monitors reports and verification of accurate insurance tracking with vendor; processes force place insurance payments for insurance vendor. May assist with special initiatives or projects and support other areas within Loan Operations as needed; ensures compliance with South State Code of Business Conduct and Ethics and other operating procedures and policies. This position will be located in the Charleston, SC office or the McKinney, TX office. ESSENTIAL FUNCTIONS Monitor flood zone changes reported by vendor; ensures all real estate collateral located in a special flood hazard area maintains adequate flood insurance coverage. Monitor insurance vendor reports for accurate insurance tracking. Update flood determination data on core system. Process vendor pay file to disburse insurance premium payments from escrow. Process escrow insurance payments in a timely manner to ensure continuous coverage. Audit force place insurance billing for accurate placement, correct premium charges to loan and refunds credited back to loan. Request insurance policies from insurance companies and/or agents and submit to insurance vendor. Complete insurance vendor reports daily, weekly and monthly. Work and complete insurance related source tickets from vendors, customers, lenders, and other bank personnel. Cross‑train in areas within Loan Operations to provide support during changes in volume. Assist with development and regular review of procedures to improve operational efficiencies and to ensure adherence to bank policies and regulatory guidelines. Perform other related job duties and special projects as assigned. Ensure compliance with the South State Bank Code of Business Conduct and Ethics, and other operating policies and procedures. Complete compliance training and adhere to all federal and state regulatory requirements. COMPETENCIES Ability to handle confidential information. Strong interpersonal skills and ability to work effectively both independently and within a team environment with minimal guidance. Ability to communicate effectively (both orally and in writing). Ability to maintain accurate records. Ability to concentrate on details. Ability to perform mathematical computations accurately. Ability to adjust to a changing environment. Ability to work under pressure and meet deadlines. Ability to function harmoniously with management and employees of the Association. Ability to provide quality customer service to internal and external clients. Ability to provide support to the employees. QUALIFICATIONS, EDUCATION, AND CERTIFICATION REQUIREMENTS Education: High School diploma required; Bachelor’s degree preferred. Experience: Minimum of 2 years of experience in an operations role required; knowledgeable in all loan servicing functions including consumer, commercial and mortgage loans. Knowledge of federal and state regulatory items preferred. Experience with FiServ systems software preferred. Certifications / Specific Knowledge: Proficiencies with Excel, Word, and other MS Office programs. TRAINING REQUIREMENTS / CLASSES Annual compliance training. FiServ training as needed to perform specific tasks. PHYSICAL DEMANDS Must be able to sit for long periods of time. Must be able to effectively access and interpret information via various computer systems, documents, and reports. WORK ENVIRONMENT This position is located in the Charleston, SC office or the McKinney, TX office in a cubicle environment. If applicable, telecommuting may be required. Requirements for a secure home office environment, reliable private internet connection, and compatible connection methods are specified. Requirements are subject to change as new systems and technology are delivered. TRAVEL Travel may be required to attend meetings as needed. WORK LOCATION 7777 Henneman Way, McKinney, Texas 75070. EQUAL OPPORTUNITY EMPLOYMENT STATEMENT Equal Opportunity Employer, including disabled/veterans. #J-18808-Ljbffr