Claims Representative (Parsippany)

DOWC is a fast-growing third-party service provider in the automotive industry. We partner with thousands of dealerships nationwide, including exclusively for Nissan. We offer finance & insurance solutions to our partners and help service over a million contract holders across the country. Voted NJBIZ Best Place's to Work 4 years in a row!

Join a Growing Team in the Automotive Industry

We’re looking for a Claims Representative to join our team and help customers navigate the warranty claims process. This is a great opportunity for someone who enjoys helping people, solving problems, and working in a fast-paced environment.

What You’ll Do

• Assist customers and repair facilities with warranty claims
• Gather and document basic claim information
• Review claims and help determine the appropriate next steps
• Communicate with customers, repair facilities, and internal teams
• Answer questions and provide timely, professional support
• Maintain accurate claim records and follow established processes

What We’re Looking For

• Previous claims, customer service, or call center experience
• Excellent phone etiquette and ability to handle 50+ calls per day
• Strong communication and problem-solving skills
• Comfortable working in a fast-paced, high-volume environment
• Detail-oriented and organized
• Professional, dependable, and team-oriented
• Automotive or warranty experience is a plus, but not required
• Bilingual preferred but not required

Why Join Us?

• Competitive compensation
• Opportunity to grow within a growing company
• Supportive team environment
• On-site full-service cafeteria with a private chef
• In-office and remote opportunities available (second shift)
• Medical, Dental, Vision, 401k benefits available

If you’re a customer-focused professional looking for your next opportunity, we’d love to hear from you!

DOWC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact us for assistance