Specialist, Customer Education Program

Work options: Remote Preferred for on‑site in Plymouth, MN. Alternative locations include Austin, TX or Remote Title: Specialist, Customer Education Program Location: Onsite in Plymouth, MN, Austin, TX OR Remote Duration: 6 Month Shift: 8AM - 5PM Job Summary Seeking a team player to support critical customer engagements in the Electrophysiology division. This role is responsible for planning and executing meetings, events, and presentations globally. Key Responsibilities Lead strategic planning and execution of internal and external healthcare meetings and events Collaborate with Product Marketing, Clinical Marketing, Product Development, Global Communications, and other stakeholders to meet business objectives Work with vendors to design and deliver event elements aligned with program goals Lead venue sourcing and ensure appropriate meeting space and specifications Manage registration processes, event communications, logistics, and post‑event closeout Handle post‑event activities including invoice payments, internal cross‑charging, financial summaries, and attendee evaluations Maintain effective communication with employees, customers, contractors, and vendors Coordinate reporting metrics for compliance and continuous improvement Operational & System Responsibilities Support daily activities related to process integrity, systems monitoring, and data collection Review, analyze, and evaluate business systems and user needs Develop and optimize digital tools and solutions aligned with business strategies Work within established guidelines and procedures Compliance & Regulatory Responsibilities Collaborate with legal and Compliance teams to ensure events meet compliance guidelines Ensure adherence to Sunshine Act and other governing legislation Comply with FDA regulations, company policies, operating procedures, and task assignments Education Requirements Minimum: Bachelor’s Degree Key Skills Strong organization and project management Adaptability Good communication Required Experience Managing high‑profile audiences/attendees Managing CRM tools and databases Basic experience with Excel, PowerPoint, and other Microsoft tools Consultants Eligible Benefits Upon Waiting Period Medical and Prescription Drug Plans Dental Plan Vision Plan Health Savings Account (for High Deductible Health Plans) Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit) Supplemental Life Insurance Short Term Disability (coverage varies by state) Long Term Disability Critical Illness, Hospital coverage, Accident Insurance MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance 401(k) #J-18808-Ljbffr Abbott