IT Support Technician II

IT Support Technician II

DPP is seeking an IT Support Technician for an opportunity with our client in the Aerospace & Defense industry. Work location: Onsite in Englewood, CO Duration: 12 months Term: W2 position Work authorization: US Citizen Position summary:

As an IT Support Technician II, you will be using your skills and expertise to provide computer, hardware, and software support to employees, with specific focus on the executive team. Providing white glove service, you'll be responsible for troubleshooting hardware and software, servicing, installing, and repairing computers and associated peripherals. Additional support of conference rooms and meeting support of executive level meetings will be required. You'll investigate information, network, and communications needs of employees and make recommendations regarding software and hardware purchases to meet those needs.

Required skills:

• Customer/solution ownership, an overall drive for excellence. Focus on executive support, providing white glove service
• Team focused, with the capacity for knowledge sharing
• Written and verbal communication skills with end users
• Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
• Ability to understand user and business needs and translate to technical solutions
• Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, AI technologies, and desk side related peripherals.
• Comprehensive troubleshooting skills of industry standard hardware and software products/services.

Education:

• Associate's degree in a related field of study with 2 or more years of relevant experience
• Higher education may substitute for relevant experience
• Relevant experience may be considered in lieu of required education

Work environment:

• Physical/Mental/Emotional Requirements: Frequently walk, sit, stand, climb stairs and steps. Frequently repeat same hand, arm, and finger motion many times to include finger and hand dexterity. Frequently requires vision abilities to include close, distance, depth perception, and telling the difference between colors. Frequently requires hearing abilities to include discerning different tones and volumes. Occasionally lifting or carrying up to 50 lbs.
• Working Conditions: Frequently exposed to outdoor elements (high/low temperatures, sun, rain/snow, etc.) Frequently exposed to fumes or hazardous chemicals/materials. Frequently exposed to loud noises.
• Safety Sensitive Position: Responsible for the safety or security of people or property. Inspects, handles, or transports explosives, dangerous or hazardous materials. Inspects structures, equipment or vehicles. Performs aviation related duties. Operate or supervise vehicles, heavy or dangerous equipment or machinery.

Interested? Learn more: US Citizen – Must be eligible to earn a Secret US Security Clearance. EOE/AA/V/D DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.