Retail Service Specialist

Overview Retail Service Specialist at O'Reilly Auto Parts supports Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role also manages shift responsibilities in absence of primary managers. Bilingual candidates encouraged. Responsibilities Lead store team members in providing excellent customer service to retail and professional customers. Supervise the customer service levels in the retail showroom, ensuring team member execution of customer service programs such as Related Sales, Hi5, Rock the Call, Never Say No, Rock the Lot. Ensure telephone is answered according to company policy. Process buy‑online/ship‑to‑store, hub‑to‑store, store‑to‑store transfers, and DC add orders in a timely manner, contacting customers upon shipment arrivals as needed. Handle special orders and outside purchases efficiently, following procedure and using the electronic outside purchase order ledger. Process retail customer returns and exchanges efficiently and friendly, issue refunds accurately using correct payment methods, and stage returned merchandise in returns area correctly. Invoice all merchandise, including core charges and warranties, before product leaves the store. Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned. Ensure team members adhere to posted work schedule; manage changes/deviations approved by management; clock in/out per policy. Perform all store opening/closing duties: perform day‑end procedures, verify/securing money/deposits, prepare bank deposits as needed, ensure night security lights on, lock doors, secure building, arm/disarm security alarms, check/securing/locking delivery vehicle(s) parked in designated area. All other duties as assigned. Qualifications Strong communication skills. Ability to obtain RSS Certification. Desired Retail sales experience, preferably in auto parts. Automotive systems and repair knowledge. ASE Certification. Fluency in multiple languages (Spanish highly desired). Compensation Package Competitive wages & paid time off. Stock purchase plan & 401(k) with employer contributions starting day one. Medical, dental, & vision insurance with optional flexible spending account (FSA). Team member health/wellbeing programs. Tuition educational assistance programs. Opportunities for career growth. EEO Statement O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age, veteran status, uniformed service member status, physical or mental disability, genetic information or another protected status as defined by local, state, or federal law. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io. #J-18808-Ljbffr O'Reilly Auto Parts