Installer Service Specialist

Overview The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries. Bilingual candidates are encouraged to apply. Responsibilities Work with installers/professional customers to develop sales relationships. Quickly and accurately take customer orders over the phone and online, invoice orders, pick and stage parts for delivery, and route delivery specialists to ensure customers receive orders consistently and timely. Ensure delivery vehicles are serviced and maintained according to company standards. Ensure all vehicle inspections are completed on time, accurate, and daily mileages are entered into the delivery fleet management devices. Work with Sales Specialists/Territory Sales Managers to provide superior service to professional customers. Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store. Ensure customers’ new core and warranty returns are picked up and credited in a timely manner. Audit customer returns for warranty abuse and make sure all returns are tagged and labeled correctly. Assist on the front counter and retail counter as needed. Help with backroom duties such as auto‑load, returns, stock, etc., as needed. Assist with customer labor claims, ensuring they are processed quickly and efficiently. Perform any other duties as assigned. Qualifications Strong background in mechanics. Above average communication skills. Hands‑on knowledge of automotive repairs (desired). ASE Certification (desired). Fluency in multiple languages; Spanish highly desired. Benefits Competitive wages and paid time off. Stock purchase plan and 401(k) with employer contributions. Medical, dental, and vision insurance starting day one. Optional flexible spending account (FSA). Team member health and wellbeing programs. Tuition assistance programs. Opportunities for career growth. Equal Employment Opportunity O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age, veteran status, uniformed service member status, physical or mental disability, genetic information or any other protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io, and provide your requested accommodation and position details. #J-18808-Ljbffr