Desktop Support Specialist

Desktop Support SpecialistAt Experis Game Solutions, we partner with developers and publishers of video games on all platforms to improve testing coverage using the latest technology. As a Desktop Support Specialist, you will be part of the IT department supporting the game testing lab. The ideal candidate will have strong time-management skills, excellent interpersonal skills, and a proactive approach to problem-solving which will align successfully in the organization.Location: Milwaukee WIPay Range: $25What's the Job?Act as the initial point of contact for computer and system-related concerns from clients or other employees.Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved.Assist management in creating training materials pertaining to computer troubleshooting and usage.Organize and file documentation pertaining to warranties and instructional guides for computer hardware.Troubleshoot and diagnose hardware problems and resolve technical issues related to network interruptions.What's Needed?Industry-specific certification such as A+, Network+.1-3 years of proven experience in a customer-focused position involving technical knowledge.Extensive experience working with different operating systems including Windows and Mac OS.Ability to prioritize and manage several tasks and projects efficiently.Professional written and interpersonal skills are essential when communicating with customers and clients.What's in it for me?Opportunity to work in a dynamic and innovative environment.Be part of a diverse team that values different perspectives.Engage in continuous learning and professional development.Contribute to the success of exciting gaming projects.Work with the latest technology in the gaming industry.If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!