Pharmacy Technician II - Patient Support (Call Center)

Job Description

Job Description

Pharmacy Technician II – Patient Support (Call Center)

LOCATION

DFW, Texas

COMPENSATION & SCHEDULE

• Pay: $22.00/hour

• Schedule: Monday - Friday | 1:00pm - 10:00pm CST | Rotating weekends required (Training hours vary)

• Employment Type: W2

ROLE IMPACT

Join a growing healthcare team where your pharmacy knowledge and customer service skills make a direct impact on patient care. As a Pharmacy Technician – Patient Services rep, you'll assist patients, pharmacies, and healthcare partners by resolving pharmacy benefit questions, troubleshooting claims, and supporting prior authorization requests while delivering an exceptional customer experience.

KEY RESPONSIBILITIES

• Respond to inbound calls from patients, pharmacies, and healthcare partners regarding pharmacy benefits, claims, and prescription-related inquiries.

• Troubleshoot pharmacy claim submissions and accurately document all interactions in the ticketing system.

• Support prior authorization requests by providing information and routing inquiries as appropriate.

• Explain pharmacy benefit plan information clearly while maintaining HIPAA compliance and protecting patient privacy.

• Manage customer interactions across phone, email, chat, and other digital channels to provide a seamless service experience.

• Escalate complex issues to the appropriate team and assist with pharmacy outreach activities and cross-functional projects.

• Participate in an after-hours support rotation as scheduled.

• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

• High school diploma or GED required.

• Current Pharmacy Technician license or certification in good standing from at least one U.S. state.

• At least 2 years of customer service experience in a pharmacy, PBM, healthcare, or high-volume call center environment.

CORE TOOLS & SYSTEMS

• Microsoft Outlook

• Microsoft Excel

• Microsoft Word

• Microsoft Teams

• Pharmacy claims processing systems

• Ticketing systems

• Omnichannel customer service platforms

PREFERRED SKILLS

• Bachelor's degree in a related field.

• Experience working in Pharmacy Benefit Management (PBM), specialty pharmacy, or healthcare.

• Strong communication, multitasking, and problem-solving skills in a fast-paced environment.

LEGAL NOTICE

Employment is contingent upon successfully completing all applicable pre-employment requirements, which may include background screening and other job-related verifications.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:

This is a full time direct hire role with our client. They are an established aerospace manufacturer specializing in precision-machined components for highly regulated applications. The company offers a stable, quality-focused environment where engineering, programming, and manufacturing teams work closely to produce complex parts that meet strict customer and industry requirements.

Employees have the opportunity to work with advanced machining technology, contribute to process improvements, and support products used across the aerospace industry.

Company Description

This is a full time direct hire role with our client. They are an established aerospace manufacturer specializing in precision-machined components for highly regulated applications. The company offers a stable, quality-focused environment where engineering, programming, and manufacturing teams work closely to produce complex parts that meet strict customer and industry requirements.\r\n\r\nEmployees have the opportunity to work with advanced machining technology, contribute to process improvements, and support products used across the aerospace industry.