Account Manager

ACCOUNT MANAGER POSITION

Full-Time | BASE + BONUS + BENEFITS | STL, MO | LUXURY CLIENTS

Application Window: August 31 - September 14, 2026

Supervisor: Account Management Director


Direct Reports: None


FLSA Status: Exempt


Preferred Hours: Full time/40 hours per week; M-F office hours

Position Summary:

The Account Manager cultivates new and existing client relationships to help the company achieve its revenue goals while delivering the highest-quality products and services to customers. The primary function of this role is to represent the Cheree Berree Paper & Design brand in the most positive way to meet company and individual sales goals. This position upholds CBP's mission, vision, goals, and objectives.

Primary Duties and Responsibilities:

Account Growth (35%) - Build new and cultivate existing client relationships to help generate new project leads. This work may include but is not limited to:

• Contributing to overall company revenue growth by meeting sales targets while maintaining profitability targets as set out in the Sales Manual;
• Building and promoting strong and long-lasting customer relationships by following client development guidelines in the Sales Manual;
• Responding to all inbound leads according to the company's provided response times;
• Identifying new sales opportunities by expanding client base, product lines or pursuing upsell opportunities;
• Preparing call reports, weekly work plans, proposals written, prospects gained, networking events attended, and progress towards overall sales goals;
• Documenting all sales activity in the CRM system and meeting with the VP of Sales weekly to review your Sales Report.

Client Management (30%) - Manages every aspect of scoping and proposals for new projects. This work may include but is not limited to:

• Gathering and preparing sample packages, proposals, and other collateral materials;
• Preparing and sending design agreements to clients according to the company's standard response times;
• Distilling client needs into clear Creative Briefs for the Design and Project Management teams;
• Preparing project proposals based on our pricing, design, and production processes, and by using templates in PandaDoc and Workamajig;
• Ensuring alignment between scope and estimate of each project;
• Finalizing project proposals with clients for approval;
• Setting up accurate financial records in Workamajig and CRM in conjunction with Project Management and Accounting departments;
• Updating systems with accurate information such as client contact details.

Integrated Partner (30%) - Collaborate with Design and Project Management Departments to move projects from the Sales process to execution phase. This work may include but is not limited to:

• Scheduling and leading kick-offs with Project Management and Design departments to ensure proper project handoff;
• Leading and documenting new client calls in collaboration with designers;
• Delivering all documents to the Project Manager during kick-off required for proper handoff;
• Meeting with Project Managers routinely to discuss health and status of current projects and to identify next client touchpoint;
• Moving projects through company close-out/reflection process and suggesting improvements accordingly.

Brand Ambassador (5%) - Serves as a steward of company culture in alignment with the company's mission and values. This work may include, but is not limited to:

• Collaborating with management, ownership, and HR to create a positive and inclusive culture for the team;
• Maintaining professional internal and external relationships that meet company values.

What We're Looking For:

• 2-5 years of experience in sales, account, or project management; experience with luxury accounts or high-net-worth individuals is a plus;
• Bachelor's Degree in Business, Marketing, or equivalent work experience required; an MBA is not required but would be a plus;
• Excellent analytical, decision-making, and prioritization skills;
• Exceptional verbal and written communication skills with a professional, polished presence;
• Self-motivated with the ability to work independently and proven skills to generate new business
• Proficiency in Microsoft Office; Familiarity with Mac OS and programs preferred;
• Experience with HubSpot, Asana, Workamajig, or other project management or CRM software.

What's In It for You:

• Luxury Market. You get to work on some amazing things for some pretty important people. This isn't toothpaste and beer; it's getting involved with important, impressive people and the events they host. It's fun to know what they like and have a peek inside the world of luxury.
• Diverse Work. The work is fun. No two projects are the same. If you like being busy and working on a diverse base of high-end, luxury clients, you will love it here. We are not boring!
• No Bureaucracy. You won't get lost in the shuffle here. It's not a big bureaucracy and doesn't have five layers of executives to go through to make a decision.
• Productive. If you're tired of working on projects that take years to finish or never get realized, you won't have that problem here.
• Woman-Owned. As a woman-owned and managed business, you get to work alongside some of the most impressive, driven women every single day.
• Location. In-office 4 days/week, remote on Wednesdays; more flex over time.
• Hours per Week. 40-45; weekends aren't the norm (some check email at night for coastal clients).
• Benefits. Health insurance covers 50% of the subscriber premium; 401 (k) with a 3% match.

Environment | The work environment is an air-conditioned, smoke-free office. This position routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. This position is not expected to require any overnight travel.


Disclaimer | This job description provides a general overview of the job requirements and does not include a comprehensive list of all activities, duties, or responsibilities. Cheree Berry Paper and Design reserves the right to modify this job description at any time, including assigning or reassigning job duties or eliminating this position at any time.