Resident Experience Marketing Coordinator

Benefits: 401(k) matching Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Vision insurance Join Our Team as a Resident Experience & Marketing Coordinator The Resident Experience & Marketing Coordinator is a dynamic, front-facing role responsible for shaping the overall resident journey while driving leasing and marketing performance. This position plays a critical role in creating a high-quality living experience, building strong resident relationships, and executing strategic marketing efforts that generate traffic, increase engagement, and support occupancy goals. Key Responsibilities Resident Experience Provide exceptional customer service to current and prospective residents Respond to resident inquiries and concerns in a timely and professional manner Build strong relationships to support retention and positive community culture Coordinate and execute resident events and engagement initiatives Leasing & Sales Respond to leads promptly and maintain consistent follow-up Schedule and conduct property tours with a focus on closing Assist prospects through the application and move-in process Maintain accurate records and guest cards in AppFolio Support occupancy and leasing goals Marketing & Outreach Execute property-level marketing strategies to drive traffic and applications Manage social media platforms (Facebook, Instagram, Google Business, SOCi etc.) Ensure all online listings are accurate and up to date Create and distribute marketing materials and campaigns Conduct outreach to local businesses and community partners Operations Support Coordinate with maintenance to ensure timely communication and service completion Assist with move-ins, move-outs, and resident onboarding Maintain a professional and organized office environment Support the Property Manager with daily operations Qualifications 2+ year of customer service, leasing, or sales experience preferred Strong communication and interpersonal skills Organized, detail-oriented, and able to multitask Marketing or social media experience is a plus Experience with AppFolio or property management software preferred Positive, team-oriented attitude with a strong work ethic What We’re Looking For Someone who takes ownership and follows through Strong follow-up and closing mindset A team player who communicates effectively A self-starter who can stay organized and prioritize tasks A professional who represents the community with pride Why Join Growth opportunities within a rapidly expanding portfolio Supportive team environment with clear structure and expectations Opportunity to directly impact leasing performance and resident satisfaction Competitive compensation and performance-based incentives Apply Today If you’re ready to be part of a team that values performance, accountability, and delivering an exceptional resident experience—we’d love to hear from you. #J-18808-Ljbffr