Health System Specialist

Job Title

Health System Specialist

Duties

The primary purpose of these positions is to implement Performance Improvement programs independently but linked within the Health Care System level. These positions are responsible for delivering Performance Improvement techniques to a broad array of programs and services throughout the Medical Center, including Lean, Six Sigma, Coaching, Program and/or Project Management, and Training. Some duties associated with this position include, but are not limited to the following:

• Advising leadership in the formulation of planning complex facility wide Strategic Plans and facility wide projects in the execution phase of supporting of Strategic Planning.
• Participates in and facilitates transformative quality, safety, effectiveness, and efficiency improvement efforts.
• Act as performance improvement leads for healthcare, operational and performance improvements impacting patient care delivery systems and functions throughout the medical center.
• Facilitates, coaches, and trains audiences at all levels of the organizations throughout the lifecycle of a performance improvement plans and/or projects.
• Pull, isolate and manipulate data to identify root causes of a performance issue. Develops statistical models to measure success of performance improvement actions.
• Convert data into numerous formats using advanced statistical models including statistical process control charts, histograms, Pareto charts, and many more.
• Lead a team of subject matter experts, front line staff and leadership through a rigorous and defined project management process utilizing multiple tools from Lean Six Sigma, Lean, VATAMCCS, and other performance improvement disciplines to further define the current state of the process.
• Identify various solutions approaches and when necessary, further leads them through prioritizing exercises with tools like affinity diagrams, PICK Charts and multi-voting.
• Create designs of experiments that align to project goals and team developed solutions. The designs of experiments are hypotheses which are monitored through data for effectiveness or failure. Designs of experiments are often iterative and will involve multiple solutions in random or sequential order.
• Direct the team towards sustainable solutions that are mistake proof. Mistake proofing is designing processes that cannot be performed in error and thus improve the product experience for customers.
• Identify metrics performing below benchmarked standards or falling below the upper or lower control limits of a statistically controlled models such as SAIL.
• Plan and conduct studies directed at reducing errors due to cognitive overloading and human computer interaction failure.
• Collect baseline information, identifies limitations in current systems, and discovers potential improvements.
• Develop benchmarks and assigns a schedule or priority level to a potential process improvement plan and/or project based on the needs of the organization and direct consultation with executive leadership.
• Assess (in terms of degrees) the success or failure in attaining program operational goals/objectives.
• Incorporate recommendations for the resolution of problems identified in studies such as eliminating, adding, changing, or rearranging specific procedures, products or services or making other changes to more efficiently and effectively utilize resources.
• Provide instruction to others on Lean, Lean Six Sigma, Systems Redesign or other improvement methodologies principles and tools through formal classroom instruction or small group mentoring.
• Deliver classroom instruction about Lean, Lean Six Sigma, Systems Redesign or other improvement methodologies tools and techniques to all levels of the organization.
• Deliver training materials and curriculum consisting of advanced practices of project management, statistics, coaching, facilitation and leadership.
• Responsible for leading the team through development of control strategies, to ensure process improvement plan/project solutions are sustained after the process improvement plan/project lifecycle.
• Other duties as assigned

Work Schedule: 7:30am-4:00pm Monday- Friday

Position Description Title/PD#: Health System Specialist/PD12935A

Physical Requirements: The work requires some physical exertion, such as periods of standing when teaching; some walking, bending, crouching, stooping, stretching, or similar activities when visiting work sites; and some moderate lifting and carrying. At other times the work is sedentary, requiring the use of a computer.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.