Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ABOUT OUR AGENCY:
As second and third-generation State Farm agents, my wife and I have been with the company for nearly 20 years, bringing a deep-rooted passion for serving our community. Our backgrounds as former college athletes—Brittanie in volleyball at UTEP and Matt in football at the University of Oklahoma—have shaped our leadership style, emphasizing teamwork, discipline, and continuous growth. Outside of work, we are active in ministry and enjoy spending time with our two children, who are just as sports-driven as we are!

Our team is at the heart of everything we do. With 14 talented individuals, we have a strong mix of experience and fresh perspectives, creating a dynamic and diverse work environment. We provide specialized support through dedicated customer service, new business, and hybrid teams, along with a unique claims concierge position to guide customers through the claims process.

We prioritize training and development to help our team members grow both personally and professionally. Our benefits include group health, dental, and vision plans, a company-sponsored matching retirement plan, PTO, and generous bonus opportunities. We also offer an annual incentive trip and monthly sessions to foster personal connections and career development. If you’re looking for a supportive, team-first culture where you can thrive, we’d love to have you join us!

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Matt Mccoy - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.