Keystone Program Coordinator, Adaptive Ski & Snowboard Program

Job Description

Job Description

Description:

Job Title: Ski & Snowboard Program & Office Coordinator

Reports To: Ski Program Director 

Job Status: Seasonal Full-Time Salary, Exempt (October through April)

Location: BOEC Adaptive program office at Keystone

Position Summary

The BOEC Ski & Snowboard Program & Office Coordinator is a seasonal position responsible for overseeing daily office operations, administrative coordination, and local site logistics at the BOEC Adaptive Program at Keystone.

Working under the direction of the Ski Program Director, this role ensures smooth day-to-day administrative operations, accurate lesson reservations, and a welcoming participant experience.

This position combines administrative duties and as needed on-hill operations, including providing adaptive ski and snowboard instruction as needed, assisting with staff and volunteer training, and supporting staff continuing education under the direction of program leadership.

Essential Duties & Responsibilities.

Office & Administrative Operations

• Oversee daily Keystone office operations, including answering phones, welcoming guests and volunteers, maintaining office cleanliness, and managing inventory and supplies.
• Warmly greet participants, families, and guests upon arrival, ensuring an inclusive, supportive, and efficient check-in experience. 
• Facilitate and lead the daily morning staff, intern, and volunteer meeting, reviewing lesson assignments, participant details, weather conditions, resort updates, and daily safety notices. 
• Process individual & group lesson reservations, ensuring accurate data, waivers, and participant details are recorded in Salesforce.
• Update daily staff and lesson schedules in Salesforce to reflect actual lessons, staffing, and schedule changes.
• Work closely with the Breckenridge Ski Office Coordinator to review financial transactions—including cash, check, and credit card payments for lessons, reservations, retail sales, and donations—and maintain petty cash while reconciling transaction receipts with BOEC finance staff. 
• Attend ski program staff meetings and general BOEC staff meetings as requested.

Adaptive Ski Instruction, Training & Staff Development

• Provide adaptive ski and snowboard instruction when needed, including during periods of high participant volume, staff shortages, or other program needs.
• Provide on-hill assistance during staff, intern, and volunteer training clinics under the direction and guidance of the Assistant Ski Program Director.
• Support continuing education throughout the season, identify training needs, and coordinate scheduling and registration for interested staff.
• Collaborate with the Ski Program Director and Assistant Director to schedule and support training clinics for Keystone Resort staff on lift procedures for adaptive skiers and lift evacuation procedures for Ski Patrol.
• Assist with on-hill safety monitoring, lesson observation, and tracking incident reports for management review.
• Assist with the organization, setup, and maintenance of adaptive ski equipment.

Program & Site Operations

• Work closely with Wilderness Program staff in coordinating wilderness groups at the Keystone program office.
• Assist the Ski Program Director and Assistant Director with initial daily lesson assignments and scheduling for instructors, interns, and volunteers.
• Report staff performance, conduct, safety, and other workplace concerns to the Ski Program Director or Assistant Ski Program Director, including concerns that may require coaching, corrective action, or disciplinary follow-up.
• Serve as an administrative liaison with Keystone Resort staff and local community contacts.

Volunteer Support

• Serve as the primary daily point of contact for volunteers by greeting them upon arrival, providing clear operational direction, addressing daily questions, and ensuring they are fully prepared for their lesson assignments. 
• Collaborate with the Volunteer Coordinator to identify, assess, and communicate volunteer staffing needs for daily lessons and skill coverage. 

About the BOEC

The Breckenridge Outdoor Education Center (BOEC), established in 1976 in Breckenridge, Colorado, is a 501(c)(3) non-profit organization dedicated to expanding the potential of individuals with disabilities and special needs through impactful, educational, and inspiring outdoor experiences. For almost 50 years, BOEC has offered outdoor recreational opportunities, led by highly trained professional staff and supported by over 300 dedicated volunteers. Participants from around the world engage in BOEC’s Adaptive Ski and Snowboard Program, Wilderness Program, and Internship Program. Operating primarily in Breckenridge, Colorado, BOEC serves over 2,500 participants annually, including adults and children with physical and cognitive disabilities, sensory differences, veterans and their families, and other historically underserved populations.

Position Details & Benefits

• Type: Full-time, Seasonal Exempt (October–April)
• Schedule: Typical schedule is 8:00 AM to 5:00 PM, 5 days per week; occasional evenings or weekends for special events, meetings or training.
• Benefits: Paid Time Off (PTO), Employee ski pass, professional development opportunities, scholarship assistance program to obtain & maintain professional certifications, gear equipment stipend, industry pro-purchase program discounts, limited number of subsidized staff housing opportunities, & EAP Program.

BOEC strives to create environments that are just, equitable, diverse and inclusive and we are dedicated to providing outdoor experiences that are relevant and accessible to all participants and staff regardless of an individual’s race, color, sex, gender identity, gender expression, national origin/ancestry, age, religion, sexual orientation, pregnancy, marital status, familial status, disability or veteran status.

Qualifications, Skills, and Attributes

• Prior adaptive ski or snowboard teaching experience required, along with strong skiing or snowboarding skills.
• Current PSIA Adaptive Level I required, or Level II certification preferred.
• Knowledge of adaptive ski equipment and basic mechanical skills.
• Strong organizational, multitasking, and communication skills, both verbal and written, with attention to detail.
• Proficient with Windows, Microsoft Excel and Word, and Google Workspace, with the ability to learn and use the BOEC Salesforce database.
• Strong interpersonal skills and ability to maintain positive working relationships in a fast-paced environment.
• Ability to work independently while following direction and established procedures.
• Ability to remain organized and calm while managing multiple priorities in a busy, public-facing environment.
• Commitment to creating an inclusive, welcoming, and respectful experience for participants, volunteers, and staff.
• This position requires being physically active and the ability to lift at least 50 lbs. Specific vision abilities required by this position include close vision and the ability to adjust focus. Willingness and ability to work outdoors in variable mountain winter conditions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.