Program Manager/Training Lead

Program Manager/Training Lead Employment Type: Full Time Department: Project Management Responsibilities Review draft Training Plans and collaborate with the transformation readiness team to finalize. Design, develop, and deliver substantive and role-based training as defined in the VCF Transformation Training Plan, using test scenarios and system screenshots to inform the materials. Co‑deliver VCF Substantive training for VCF staff on end‑to‑end claims lifecycle processes, including curriculum and standardized materials related to claim review, administration, quality control, and payment. Deliver both instructor‑led and virtual sessions to approximately 10–75 VCF staff members. Create professional quality graphics and communication media for How‑To Guides, website content, and other vehicles to inform and educate public, law firms, and VCF staff about VCF Transformation and related process and system changes. Partner with the VCF team and system integrator to provide support that eases the transition and ensures a successful rollout of transformed claim review and operational processes. Determine the overall training schedule and timeline with the VCF Transformation Readiness Team. Design and develop myVCF system training using training materials provided by the myVCF System Integrator. Develop communication materials for internal and external audiences, including PowerPoints, handouts, and support for focus groups as directed by VCF. Submit all communications and training materials for VCF approval, track the approval process, and make necessary adjustments to ensure timely completion. Qualifications Ability to design and develop comprehensive training approaches, curriculum, and materials, including manuals, tutorials, and e‑learning modules. Minimum of 5 years’ experience developing training for clients. Strong leadership skills to manage and guide the training team, coordinate schedules with the VCF Transformation Readiness Team Lead, and communicate updates to VCF leadership. Ability to manage multiple concurrent training workstreams, ensuring quality and on‑time deliverables. Bachelor’s degree in a relevant field required. Minimum of 7 years’ experience managing training and communications teams and schedules to achieve successful outcomes. Experience with Salesforce preferred. Must have experience using Adobe Captivate for training development. Ability to obtain a Public Trust clearance. Must be a United States citizen. Benefits Health, Dental, and Vision Life Insurance 401(k) Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and observance of State/Federal holidays Salary: $180,000 - $200,000 a year Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr