Senior Compliance Support Specialist

Senior Compliance Support Specialist

The Senior Compliance Support Specialist supports the organization's compliance, quality assurance, and risk management functions within services for individuals with intellectual and developmental disabilities (IDD). This position is responsible for coordinating day-to-day compliance activities including incident management, investigations, rights restrictions tracking, documentation monitoring, and support of quality improvement efforts.

The Senior Compliance Support Specialist serves as an operational partner to program and compliance leadership by ensuring timely follow-up on compliance issues, accurate documentation, and adherence to regulatory and organizational standards. This role helps maintain a culture of safety, dignity, accountability, and person-centered practices while supporting continuous improvement across services.

Essential Duties & Responsibilities

• Support compliance with federal, state, waiver, accreditation, and agency standards related to service delivery, individual rights, documentation, and health and safety.
• Monitor required documentation across programs for completeness, accuracy, and timeliness.
• Assist with internal audits and routine compliance reviews of service records, incident reports, and related documentation.
• Identify and escalate potential compliance concerns, trends, or risks to compliance leadership.
• Coordinate review, tracking, and follow-up of incident reports, including allegations of abuse, neglect, exploitation, misappropriation of funds; injuries of unknown origin; and other reportable events.
• Conduct or assist with internal investigations and fact-finding reviews in accordance with agency policy.
• Maintain accurate and confidential documentation related to investigations, incident reviews, and outcomes.
• Support implementation and monitoring of corrective and preventive action plans.
• Track and maintain documentation related to rights restrictions, due process approvals, and related oversight requirements.
• Ensure required documentation for restrictions and behavioral supports is complete, current, and compliant.
• Support preparation and facilitation of due process committee activities as assigned.
• Monitor trends in rights restrictions and support identification of less restrictive alternatives.
• Collect and organize compliance and quality data from incidents, investigations, restrictions, grievances, and other sources.
• Assist in identifying patterns and trends that indicate systemic risks or opportunities for improvement.
• Support development and tracking of corrective action plans and quality improvement initiatives.
• Provide support and technical assistance to staff regarding compliance processes, documentation requirements, incident reporting, and rights protections.
• Assist with training materials related to compliance, investigations, and person-centered practices.
• Support education efforts for individuals receiving services regarding rights and reporting processes using accessible, person-centered materials.
• Serve as a liaison between program areas and compliance leadership to ensure timely resolution of compliance-related issues.
• Assist with preparation for audits, accreditation surveys, and regulatory reviews.
• Communicate with internal and external stakeholders as directed, including regulatory agencies when appropriate.
• Participate in interdisciplinary meetings, committees, and quality improvement initiatives.
• Maintain strict confidentiality and professionalism in handling sensitive information.
• Promote a culture of dignity, respect, accountability, and person-centered supports.

Requirements

• Bachelor's degree in Social Work, Psychology, Human Services, Criminal Justice, Healthcare Administration, or related field required.
• Minimum 2–3 years of experience in intellectual and developmental disability services, including but not limited to compliance, investigations, quality assurance, or leadership role required.
• Experience with regulatory compliance, investigations, or incident management strongly preferred.

Required Skills/Abilities & Qualifications

• Strong attention to detail, organization, and analytical skills.
• Ability to interpret policies, procedures, and regulatory requirements.
• Strong written and verbal communication skills.
• Ability to conduct objective fact-finding and maintain confidentiality.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office and electronic documentation systems.
• Ability to work collaboratively with individuals supported, staff, leadership, and external stakeholders.
• Understanding of person-centered practices and IDD service systems.
• Valid driver's license and reliable transportation as required.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Walking or standing to attend meetings, greet visitors, or manage office tasks.
• Occasional lifting, carrying, or moving of lightweight items (e.g., laptops, files, or office supplies) typically up to 20 pounds.

Sunnyhill is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, and retaliation because of age, race, color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity or expression), sexual stereotyping, pregnancy (including childbirth, lactation, and related medical conditions), marital status, physical or mental disability, genetic information (including testing and characteristics), association with anyone who is a member of a protected class, AIDS/HIV status, veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. The Agency is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.