Analyst, Program Management

Journey with us!Combine your career goals and sense of adventure by joining our incredible team of employees at  Royal Caribbean Group . We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Global Marine Operations (GMO) Team has an exciting career opportunity for a full-time Analyst, Marine Transformation.

This position will work onsite in Miami, Florida

Position Summary

The Analyst, Marine Transformation supports GMO’s transformation efforts. Working under the direction of the Sr. Director, Marine Transformation, this role creates structure, visibility, and follow-through for transformation work across Global Marine Operations, with a practical focus on understanding how work flows today and where opportunities exist to improve clarity, consistency, and efficiency.

As part of the Transformation & Performance Office, the role provides analysis, coordination, and documentation for initiatives that improve how work is understood, prioritized, and executed. This includes using data and metrics to support practical process improvement recommendations. Success requires curiosity, strong organization, clear communication, attention to detail, and the ability to learn quickly in a complex, cross-functional environment.

Essential Duties and Responsibilities

• Gather Information and Support Discovery :  Collect and organize inputs from stakeholders, documents, data, and working sessions to help clarify current challenges and improvement opportunities.

• Document Processes and Ways of Working:  Create clear process maps and supporting documentation that show how work is performed today, where handoffs occur, and where gaps or improvement areas may exist.

• Prepare and Edit Transformation Materials:  Develop and refine presentations, summaries, trackers, and change-related content so information is accurate, organized, and ready for stakeholder review.

• Support Collaborative Meetings and Workshops:  Prepare, document, and follow up on meetings and workshops to help teams align on problems, decisions, and next steps.

• Analyze Process Data and Metrics:  Compile and interpret data from multiple sources to identify trends, process issues, and improvement opportunities. Apply process improvement methods to help translate metrics into clear insights.

• Support Process Improvement and Change Activities:  Help identify process gaps and translate improvement ideas into practical recommendations, change roadmaps, standard work, or implementation support materials.

• Track Actions and Follow-Ups:  Maintain action items, status updates, and working documents to help assigned activities move forward with clarity and accountability.

• Support Cross-Functional Collaboration:  Coordinate with teams across GMO, brands, and enabling functions to gather input, clarify open items, and support shared understanding.

• Contribute to Transformation Tools and Standards:  Create and maintain templates, trackers, job aids, and other shared resources that support consistent transformation practices.

Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. 

Qualifications and Education

• Bachelor’s degree required in business, engineering, or similar areas

• 1-2 years of experience in business analysis, process improvement, project management, operations, data analysis, transformation, or a related discipline.

• Experience supporting projects, workstreams, process reviews, or cross-functional activities in a business environment.

• Ability to gather, organize, and summarize information from multiple sources into clear notes, trackers, presentations, or working documents.

• Experience with process mapping, workshop support, facilitation, data gathering, metric review, documentation, or continuous improvement activities.

• Experience with process improvement, operational excellence, Lean Six Sigma, process engineering concepts, Agile, design thinking, or similar methodologies.

• Proficiency with Microsoft PowerPoint, Excel, Word, Teams, and collaboration tools required.

• Maritime, cruise, logistics, hospitality, operations, or other complex industry exposure preferred.

Knowledge and Skills

• Collaboration:  Ability to work effectively with  colleagues and stakeholders and support shared understanding across teams.

• Business Analysis and Documentation:  Ability to gather information, organize inputs, document findings, and create clear working materials that support transformation efforts.

• Process Mapping and Current-State Assessment :  Understanding of process mapping, workflow documentation, role clarity, handoffs, controls, cycle time, pain points, root causes, and improvement opportunities.

• Continuous Improvement Mindset :  Ability to look for practical ways to reduce friction, improve consistency, clarify ownership, and support more effective ways of working without over-engineering solutions.

• Analytical Thinking and Metrics Interpretation :  Ability to review data from various sources,  identify patterns, gaps, risks, or process breakdowns, and summarize findings in a way that supports process improvement and decision-making.

• Presentation and Communication Support :  Ability to create and edit cl ear, organized, and visua lly consistent pres entations , summaries, notes, and meeting materials.

• Organization and Follow-Through :  Strong attention to detail and ability to manage trackers, action items, timelines, files, and documentation in a structured and reliable way.

• Learning Agility :  Willingness and ability to learn quickly while applying feedback to improve work outputs.

• Stakeholder Coordination :  Ability to coordinate with stakeholders, capture inputs, clarify open items, and support productive working sessions.

• Tools and Data Management :  Comfort working with spreadsheets, presentation tools, shared files, collaboration platforms, and basic data organization practices to support analysis, reporting, and metric tracking.

• Professional Communication: Ability to communicate clearly, concisely, and professionally in written and verbal formats.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office location, and /or moving inside/outside the office. Responsibilities include traveling between numerous offices.  A high noise level is possible if visiting shipboard or offsite locations.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. 

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. We are committed to providing equal employment opportunities and to providing reasonable accommodation to support candidates with disabilities during our hiring process. If you need a reasonable accommodation, please reach out to us at  View email address on jobs.royalcaribbeangroup.com . This email is for disability-related accommodation requests only.